Manager Representative
Resume:
DELOS SANTOS, CHARLENE MAY O.
Fiesta Porac *, Manibaug-Paralaya, Porac, Pampanga
******************@*****.***
CAREER OBJECTIVES:
To help the company with its goals and objectives with the people, promotion of good knowledge, of what services the institution has to offer the people.
EDUCATIONAL BACKGROUND:
TERTIARY: Asian Institute of Computer Studies
2 Years - Computer Science
Yap Bldg. Alexander St. Urdaneta City, Pangasinan
(2013-2015) Graduated
SECONDARY: San Nicolas Academy
Camillo Osias, Balaoan, La Union
(2007-2011)
PRIMARY: Pantar Elementary School
Pantar Norte, Balaoan, La Union
(2001-2007)
PERSONAL INFORMATION:
AGE: 25 yrs. old
GENDER: Female
BIRTHDATE: October 13,1994
BIRTH PLACE: Bungol, Hospital
NAME OF MOTHER: Elizabeth Delos Santos
NAME OF FATHER: Ismael Delos Santos
HEIGHT: 5'5
WEIGHT: 49 kg.
CIVIL STATUS: Single
RELIGION: Roman Catholic
CITIZENSHIP: Filipino
LANGUAGE SPOKEN: English, Tagalog, and Ilocano
SKILLS:
Basic knowledge in Graphic and Web designing
Knowledgeable in AT&T services.
Knowledgeable in Microsoft Office, Windows Operating System, and OneDrive Outlook.com
Willing to work under pressure.
CERTIFICATES:
Completed the Oracle University course Oracle9i: Introduction to SQL and Database Administration Fundamentals I.
Completed Java Programming Course, UNIX Essentials featuring Solaris 10 OS and CCNA Routing Switching part 1 to 4.
Completed process training for eChat Bell Mobility.
Sutherland top agent for the month of JAS year 2016 and 2017.
COMPANY ATTENDED:
Sutherland ( August 17,2015- December 15,2017) – Became a technical support representative in Microsoft Account. Supporting customer’s concern about Microsoft Windows, Office, Microsoft Account and Outlook.com.
Sutherland (May 15, 2018- February 4,2020)– Became a technical support representative in Microsoft Account. Supporting customer’s concern about Microsoft Windows, Office, Microsoft Account and Outlook.com from 2018-2019. Also I’ve been part of AT&T-ISM as Customer representative supporting billing concerns from 2019-2020.
CHARACTER REFERENCES:
Richard Illerma
Team Manager
Sutherland Global Services
_ KIM DARIA_ __
Former Level 2 Technical Support
Sutherland Global Services
Jermin Manansala
Former Team Manager
Sutherland Global Services
********@*****.***
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
_CHARLENE MAY O. DELOS SANTOS__
APPLICANT SIGNATURE
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