DELOS SANTOS, CHARLENE MAY O.

Fiesta Porac *, Manibaug-Paralaya, Porac, Pampanga

099********

adhy5w@r.postjobfree.com

CAREER OBJECTIVES:

To help the company with its goals and objectives with the people, promotion of good knowledge, of what services the institution has to offer the people.

EDUCATIONAL BACKGROUND:

TERTIARY: Asian Institute of Computer Studies

2 Years - Computer Science

Yap Bldg. Alexander St. Urdaneta City, Pangasinan

(2013-2015) Graduated

SECONDARY: San Nicolas Academy

Camillo Osias, Balaoan, La Union

(2007-2011)

PRIMARY: Pantar Elementary School

Pantar Norte, Balaoan, La Union

(2001-2007)

PERSONAL INFORMATION:

AGE: 25 yrs. old

GENDER: Female

BIRTHDATE: October 13,1994

BIRTH PLACE: Bungol, Hospital

NAME OF MOTHER: Elizabeth Delos Santos

NAME OF FATHER: Ismael Delos Santos

HEIGHT: 5'5

WEIGHT: 49 kg.

CIVIL STATUS: Single

RELIGION: Roman Catholic

CITIZENSHIP: Filipino

LANGUAGE SPOKEN: English, Tagalog, and Ilocano

SKILLS:

Basic knowledge in Graphic and Web designing

Knowledgeable in AT&T services.

Knowledgeable in Microsoft Office, Windows Operating System, and OneDrive Outlook.com

Willing to work under pressure.

CERTIFICATES:

Completed the Oracle University course Oracle9i: Introduction to SQL and Database Administration Fundamentals I.

Completed Java Programming Course, UNIX Essentials featuring Solaris 10 OS and CCNA Routing Switching part 1 to 4.

Completed process training for eChat Bell Mobility.

Sutherland top agent for the month of JAS year 2016 and 2017.

COMPANY ATTENDED:

Sutherland ( August 17,2015- December 15,2017) – Became a technical support representative in Microsoft Account. Supporting customer’s concern about Microsoft Windows, Office, Microsoft Account and Outlook.com.

Sutherland (May 15, 2018- February 4,2020)– Became a technical support representative in Microsoft Account. Supporting customer’s concern about Microsoft Windows, Office, Microsoft Account and Outlook.com from 2018-2019. Also I’ve been part of AT&T-ISM as Customer representative supporting billing concerns from 2019-2020.

CHARACTER REFERENCES:

Richard Illerma

Team Manager

Sutherland Global Services

092********

_ KIM DARIA_ __

Former Level 2 Technical Support

Sutherland Global Services

+639*********

Jermin Manansala

Former Team Manager

Sutherland Global Services

adhy5w@r.postjobfree.com

+974-********

I hereby certify that the above information are true and correct to the best of my knowledge and belief.

_CHARLENE MAY O. DELOS SANTOS__

APPLICANT SIGNATURE

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