Service Representative Customer / technical support

Bruce A. Lee

•091******** • Molino III, Cavite, Bacoor •************@*****.*** PROFESSIONAL PROFILE

Highly-motivated customer service specialist with experience in resolving customer complaints and promoting conflict resolutions. Professional skills in marketing and relationship building. WORK EXPERIENCE

Homebased English Tutor

1. Company: Acadsoc

Student: Chinese

April 2019-Present

• Provide English classes online with a textbook

• Do corrections and conducting effective instruction during the classes

• Do assessments and tests for the students

• Abide school regulations and management, achieving the teaching goal as scheduled with high quality

Virtual Telemarketer - RJS Company

• Brace Specialist

• Kept records of customer interactions, processed customer accounts and filed documents.

• Received 97% satisfaction rating from the customers after completed telephone call.

• Effectively dialed approximately 150 calls daily. Sales Manager Home Radio Aliw Broadcasting, Bicol Idol FM, Radio GMA

• Managed and trained subordinates how to hit monthly sales quota

• Created and maintained office forms and procedures to assist with administrative tasks

• Determined charges and oversaw billing and payments. Customer Service Representative

• Promptly respond to customers inquiries via telephone

• Received good feedback from the customers after providing resolution.

• Maintain financial accounts by processing customer adjustments in a professional manner.

• Quickly and efficiently open customer account by recording account information Technical Support Sutherland Global Services, Teletech

• Guided customers in troubleshooting mobile handset and internet connection problems over the phone

• Set appointment for technician site visit

EDUCATION

BACHELOR OF ARTS—Mass Communication Ago Medical and Educational Center, 1991- 1994

PROFESSIONAL SKILL

• Microsoft Office programs savvy

• Excellent communication skills with a focus on customer relations

• Outstanding organizational, multi-tasking, and problem-solving abilities. LANGUAGE COMPETENCIES

Filipino: Native Language

English: Fluent

Contact this candidate