Engineer Assistant

Name : Sagar Dharamshil Bagde Address for communication:

Email : ***********@*****.*** Opp A 409, Amrapali Nagar, Mobile : +91-915*******

Subhash Tekdi, Dr. Ambedkar

. chowk, Ulhasnagar - 421004

Career Objective:

To work in a challenging environment where there is scope for upgrading technical skills and achieving the organization goals through hard work. Educational Qualifications:

LEVEL OF

EDUCATION

INSTITUTION BOARD/UNIVERSITY

YEAR OF

PASSING

B.C.A

Rajiv Gandhi Institute of

Technology

Mumbai 2016

H.S.C

National Jr College of Science

and Commerce

Maharashtra Board 2012

S.S.C

New English High School and

Jr College

Maharashtra Board 2010

Work Experience:

Name of the Company 1: MANAPPURAM FINANCE LIMITED

Duration: 12th January 2018 to 14th November 2019

Current Role & Responsibilities: Regional IT coordinator Designation: Junior Assistant

Location: Mumbai

Responsible for managing IT related issues for 100 Branches which Includes Mumbai, Navi Mumbai, Nagpur Location & Corporate Offices.

Responsible for maintaining Asset inventory of the organization (Desktops, Printers, Scanners, Telecom Instruments, Data Card, Network Switch/Router/Modem, Laptops, UPS Maintenance)

Ensuring all the IT related complaints logged by the branches are taken care by arranging third party support engineer on site and clear the issue as early as possible without any delay.

Co-ordinate with branches and third-party engineer in case of replacement of IT spare parts.

Working on ticketing tool to update the current status of the issues and ensure user issues are resolved with in defined SLA.

Reporting daily status of resolved/pending/open tickets to IT zonal lead.

Troubleshoot desktop issues of branch users.

Name of the company 2: Karvy Innotech LTD.

Duration: 13th March 2020 to till date

Current Role & Responsibilities: IT Asset Management Designation: IT Asset Manager

Location: Mumbai

Working on Symphony summit tool (Tickiting Tool).

Maintaining Asset Related data in Excel formal.

Monitoring Asset Movement, Asset Surrender, Asset Refreshment, Asset Allocation.

Decomission Asset keep in Record for E-Waste Scrap.

Asset Verification activity schedule quarterly and take follow up of engineer visit and Asset condition.

Verify asset from verification PDF to Main Asset Register (excel).

Logged the ticket with service desk for Asset Movement, Asset Surrender, Asset Refreshment, Asset Allocation.

Resolve customer asset query with in SLA.

Technical skills:

Hardware:

• Assembling and updating hardware components

• Installing device drivers and troubleshooting the device drivers

• Un-install/remove unauthorized data from user system

• Ensure a smooth functioning of all the system.

• Configure new hardware, install and update the software packages.

• Look after physical and investigative processes, including technical support.

• Accomplish the job of data recovery and system administration. Handled desktops, and laptops. Networking:

• Network cabling

• Assigning IP addresses to systems

• Installing and configuring all types of ADSL modems.

• Troubleshooting LAN

Skills:

• Ability to provide technical assistance and resolution.

• Able to work together with other engineers and individuals to solve and define the developmental problems

• Excellent communication and organization skills

• Enjoy challenging work environment.

Personal Profile:

Name : SAGAR DHARAMSHIL BAGDE

Fathers name : DHARAMSHIL BHIMRAO BAGDE

D.O.B : 10th

November 1993

Nationality : Indian

Languages : English, Hindi, Marathi

Hobbies : Playing PSP, Playing Snooker

I hereby certify that all the information provided above is true to the best of my Knowledge. Place: Date:

(Sagar D Bagde)

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