VISHAL COUTINHO

*, ***********, **********,

Marol Naka Andheri East,

Mumbai- 400059

Phone no : +91-932**-*****

WhatsApp: +971-**-***-****

Email: adhxrt@r.postjobfree.com

PROFESSIONAL SUMMARY

Helpful Guest Service Agent who understands the critical importance of premium customer service in the hospitality industry. Adept at maintaining strong rapport with guests keeping the bell attendant area organized and meeting all of the needs of guests as those needs arises.Physically fit and able to do a significant amount of heavy lifting. Reliable employee who puts the guests’ needs first. Dedicated to staying in shape to always provide maximum level of service. Able to handle several guest requests at the same time. Experience in taking incoming calls and handling reservation.

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PERSONAL SKILLS

Excellent customer service and professional interaction skills necessary to provide guests with the ultimate experience.

Extensive communication abilities both written and oral, which helps me convey information clearly and concisely.

Attention to detail, critical thinking, decision making, and strong management, training and motivational skills.

Organized service agent, comfortable multitasking, and familiar with administrative task.

Strong Natural ability to work on own initiative or as part of team.

Excellent team building skills.

WORK EXPERIENCE:

Park Hyatt Abu Dhabi Hotels and Villas in Front Office as a Guest Service Agent(Concierge/Bell Desk) from 11th Nov 2013 to 23rd June, 2020

Greet the guests and assist in checking them in, helping move luggage and guiding guests as needed.

Answer inquiries and provide information clearly and efficiently.

Answer calls, send additional services, and redirect incoming calls for guests.

Go extra miles and provide extensive guest service to ensure guests are completely satisfied with the services.

Communicate information of immediate area, services, attractions, and events to guests.

Convey information to guests about local attractions around the hotel and city.

Investigate and resolve customer inquiries and complaints in timely and empathic manner.

Complete miscellaneous tasks quickly and correctly.

Key member of the Hyatt (Hyfun) committee and involves in various activities like sports, charity etc.

Received various comments from guest on Medallia app, appreciation emails and rewards for the excellent services provided to guests.

White Italian Restaurant as Steward

June 2012 to 2013

Successfully handled, monitored and controlled the food and beverage operations.

Forged well-built relationships with the customers, staff members, guest and team organizers.

Outstanding client understanding and commended for developing hotel ambience.

Engaged with different Kinds of set up for various parties or occasions.

Andromeda Pvt Ltd Company as Executive

November 2009 to April 2012

Handled outbound calls from a national customer base.

Provided detailed information on services and products to customers make storage recommendations based on customer requirements.

Locate available storage space.

Enter customer information into system.

Process bookings and orders.

Contact customers for booking renewals.

Research and resolve service, product and billing issues.

Respond to email correspondence.

Maintain records of all customer interactions.

Produce weekly call reports for management.

Achieve key performance indicators in all areas consistently.

Part Time Work

Worked as a Casual in Hotel Hyatt, The Leela, ITC (Grand Maratha Sheraton) Royal Psalms & Kohinoor Hotel. Restaurant like Indigo, ores (Juhu) The Rain ( Juhu) & Private Caterings etc.For more than a year.

STRENGTHS

Ability to Anticipate Guests' Needs.

Knowledgeable about the Local Area.

Initiative for hard work.

Always open to learn and understand new concepts.

Working with commitment and dedication.

Willing to Go Above and Beyond.

QUALIFICATION:

H.S.C Passed from Mumbai University

PERSONAL DETAILS:

Date of Birth - 5th march 1984

Sex - Male

Marital Status - Married

Religion - Christian

Languages known - English, Hindi, Marathi and Konkani.

Nationality - Indian

Passport No. - T6805049

Expiry Date - 18th July 2029

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