Customer service, administration

CURRICULUM VITAE

OBJECTIVE: To carve a niche for self in the corporate world where my skills and knowledge would contribute to the success of an organization that nurtures professional growth, reward, innovation, integrity and acknowledge hard work

502 B, SB Apartment,

Opposite Tivoli Garden,

New Delhi-110074

ZAHIRA A SOHAIL Mbl.No.958-***-****

EXPERIENCE

Currently working for Jasper Infotech Pvt. Ltd.as a Senior FSO email (Floor Support Officer) from 16th January 2012-Till October 2014.(Snapdeal.com).

JOB PROFILE

Complaint

Handling Technical Escalations & Technical Queries

Resolve Agent Query

Coordinate with Buyer and Marketing Team

Worked for Magus Customer Dialog Pvt. Ltd.as a TSE (Customer service & operation) from 2ndAugust 2010-Till 15th January 2012. Process TV18 Home Shopping Network Ltd. (Network -18)

JOB PROFILE

Responsable & Ownership of Customer Complaints

Handling Technical Escalation

Customer Query

Product Présentation &Sales

Worked with Logistics Team

Worked with Trouble shoot Team

Worked for JMK Motors (Authorized Dealer of TATA MOTORS LTD) as a “Sales Coordinator”Cum “Administrative Incharge”from 10 Jan ’07 till 30 July’2010.

JOB PROFILE

Vehicle Procurement

Inventory Management

Fund Management

Invoicing

MIS Report

Claim Settlement with Tata Motors

Correspondence with Tata Motors

Account Settlement of Customers

Insurance Renewal follow ups

Extended Warranty sale and follow ups

Assisting General Manager in his day to day activity

PROFESSIONAL QUALIFICATION

“Modern Office Management & Secretarial Practice

(2002-2004) 1st Division from Board of Technical

Education, Lucknow(UP)

M.B.A.from “Sikkim Manipal University (Marketing)

EDUCATIONAL QUALIFICATION

“Bachelor Of Commerce” (2007-2009)

Bundelkhand Degree College Jhansi

Intermediate(Science, Biology, English) (1996)

2nd Division

UP Board (English Medium)

High school(Science, Math’s, English) (1994)

2nd Division

UP Board (English Medium)

COMPUTER LITERACY

MS Excel, Word & Power Point, Siebel, Internet surfing.

PROJECT UNDERTAKEN

“Completed One month vocational training from ZilaPanchayat, Jhansi during June-July, 2003”.

“Completed project on Office Automation in partial fulfillment to the diploma during Sept 2004 to Dec 2004”.

“Completed One year Apprentice Training from Fourth Circle, Irrigation Works, Jhansi during 7th Mar, 2005 to 6th Mar, 2006”.

PERSONAL PROFILE

Husbands’s Name Late Mr. Sohail A Ahmed

Date of Birth 05th Dec 1977

Marital Status widow

Language Known Urdu, Hindi & English

Permanent Address W/o Lt.Mr.Sohail A Ahmed

502 B,SB Apartment, Opposite Tivoli Garden, New Delhi -110074

E-mail adhxqe@r.postjobfree.com

(Zahira A Sohail)

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