Engineer Social Media

Mohamed Pallath

Phone # 858-***-****

adhxo3@r.postjobfree.com

PROFESSIONAL SUMMARY

Certified Product Owner, Certified Scrum Master, Business Analyst and a Quality Assurance with 10+ years of experience working on web and native mobile application in Telecom, Retail and Banking industries.

PROFESSIONAL EXPERIENCE

Lead QA Engineer, Bank of America Sept 2018 – Feb 2020

Experience in Artificial Intelligence, Natural Language Processing, Machine Learning, Distributed Computing, Nuance, Chatbot, and Virtual Assistant.

Actively involved in the product development life cycle from requirement analysis and design through testing and roll-out to ensure that the product meets business needs.

Managed and lead test planning, exploratory, functional, regression and UAT for new feature and enhanced features. Identifying gaps in test coverage and make recommendations on priority and how best to fill them.

Analyze product requirements and ensure the testing strategy is aligning a risk-based test approach mitigating risk exposure within all phases of testing; utilizing automated testing tools to continuously build automated regression test suite.

Accomplished in recommending and improving product reliability, performance, quality assurance best practices and processes.

Responsible for successful delivery for assigned releases are met and ensure internal IT and business needs are clearly identified and planned to meet quality standards.

Sr. Digital QA Engineer, Verizon Communications May 2018 – Sept 2018

Accomplished product development life cycle, from requirement analysis and design through release, to ensure that the product meets business needs, and the system and software requirements are verifiable and quantifiable.

Conducted all phases of analysis to prioritize making recommendations toward solutions, and managed resources to achieve unit, division and company’s business goals.

Increased the revenue by enhancing the main flow of the application based on the AB testing results.

Developed product roadmap to effectively deliver strategy. Ensure execution of roadmap through development, product launch, delivered results and tracking.

Collaborated with Product Managers, Data Analysts, and UX Designers to perform user research, competitive analysis, user interviews / surveys, social media analysis.

Primary resource/ Product SME to the Dev and QA teams, for providing the details on each User Story and Acceptance Criteria.

Lead Digital QA Engineer, Best Buy Feb 2017– April 2018

Responsible for implementing, validating, developing test plans and test cases for all new digital products and features in Best Buy mApps. Actively involved in understanding the overall technical architecture from the requirement stage to deployment.

Complete ownership as QA lead for platform squad for testing and creating test scenarios for social sign-in using Facebook/Google and Customer Based offer [CABO] into Best Buy mApps.

Responsible for testing In app notification in Best Buy Stores using Bluetooth Low-Energy beacons and location-based technologies

Actively involved in Sprint Planning estimates for small or large projects including level of testing effort and hours required, Backlog Refinement meeting, and daily standup, retro, offshore and high-level team activities such as architecture or process improvements.

Responsible for Functional, Regression, UAT, AB Testing and monitoring the results using Optimizely Mobile. Responsible in assessing and revising test sequence and scope based upon changes in product design and updating the same in wiki for reference.

Monitoring customer crashes using New Relic and analyzes the root cause and assign to respective team and follow till issue is resolved. Extensive Knowledge in reviewing logs and ability query using SPLUNK.

Working in Agile team closely with the Technical Manager, Project Manager, UX, Developers to verify all customer and business requirements.

Monitor the efficiency and effectiveness of the Release management process across the organization and make recommendations for improvement.

Understand the future direction of business, technology impact on the business, the role technology plays, and communicate these trends to the business

Responsible for quality checks on releases and record those that directly or indirectly cause support Incidents.

Managing and mentoring offshore TCS QA team by briefing them the requirements and resolving all their concerns and assigning priority-based tasks to work on.

Managing and mentoring offshore TCS QA team by briefing them the requirements and resolving all their concerns and assigning priority-based tasks to work on.

Expertise in document processes, procedures, configurations, and deployment plans.

Follow and passionately promote quality best practices from all sides of software engineering and systems operations.

Sr. QA Engineer, Verizon Communications July 2016 – Dec 2016

Responsible for testing and validating Verizon FiOS Mobile Application and latest FiOS IPTV on various platforms such as iOS, Android and Kindle on Mobile phone/Tablets and with different version of software’s.

Responsible for testing market and production kit and creating bug with respective priorities and for complete submitting the report within deadlines.

Responsible for creation, design and execution of test strategies, including writing test plans, test cases and test scenarios in JIRA and Confluence.

Reviewing product backlog, user stories and use cases. Translation of requirements into test plan and test cases.

Involved in agile release planning, backlog grooming sessions, iteration planning and retrospective sessions as per company agile guidelines.

Involved in creation of test plans, test cases, test execution, and user flows for mobile application using business requirements, functional specs and mockup.

Expertise in Charles tool to analyze API calls to block, rewrite and map to local depending the test scenarios and identifying the defect for network logs.

Hands on expertise on testing and troubleshooting Verizon BHR [Broadband Home Router]

Developed and implemented QA Methodologies for the department. This included but is not limited to development of test case standards, requirements traceability matrix, and testing metrics.

Accomplished sending user stories for acceptance of new features, enhancements, logged defects, and resolving, closing defects, updating the bug's status, writing resolutions, assigning priorities in every new build and reported them via JIRA.

Coordinate with various teams Business Analysts, Developers, and Businesspeople advice or provide feedback on test activities and deliverables.

Tested major functionality of (WFM) Hybrid mobile app such as Home Page, Shopping list, Favorites, See Sales, Maps and Recipes on both Android and IOS platforms.

Acted as liaison between development and business teams, provided visibility and clarity into business requirements to the dev team and provided design and architecture insights to the business teams.

Software Engineer, Qualcomm Technologies Inc Feb 2013– Mar 2016

Managed Product stability on Android Multimedia, Performance, Stability, Multimedia, Benchmarking, Android CTS, Graphics, Connectivity BT and WLAN to bring up Qualcomm chipsets MSM8084/MSM8992/MSM8996.

Achieve dedicated tasks in compatibility, functionality, usability, reliability and related test methodologies.

Accomplished Planning, designing and documenting detail test suite and maintaining the automation test centers and devices to run AP Stress, Monkey Runner and Linux End User Testing.

Managed triage on Application failures, analyzing ADB logs and reporting to developers by creating JIRA and following up for the fix.

Experience in syncing build and making the build using repo and make commands. Expertise in using Electric commander to generate binaries. Getting hot fixes and pulling those to local workspace and validating the binaries.

Document defects effectively and work with Development team to triage and troubleshoot defects.

Responsible in sending consolidated test reports on manual/automated tests on for daily/release binaries to the team and supports other test request form different teams.

Expertise on QXDM, NV settings and collecting f3 logs from both modem and application and creating JIRA with the steps to reproduce. Checking the status of apps and modem processor QPST.

Being part of the root team was responsible for validating various Qualcomm chipsets such as MSM8084/MSM8992/MDM9x25/MSM8996 Standalone and MAVFUSION product lines.

Sr. Quality Assurance Engineer, Dubai Quality Group Aug 2008 – Oct 2012

Planned and managed executed tests, quality assurance for business and developed detailed test suites, conditions and documented. Performed system testing, including new functionality and regression testing.

Involved in Client & Internal Review meetings and Transferring knowledge to the team members on different modules.

TECHNICAL SKILLS

Operating Systems

Macintosh, Windows and Linux

Databases

MS SQL, Oracle RDBMS and MS Access.

Programming Languages

Intermediate Knowledge on C, C++, Java

Tools

JIRA, PRISM, HP Quality Centre, QXDM, QPST, QCAT, Trace-32, JTAG, Crash Scope, Charles Proxy, Xcode, Android Studio, Amazon Kindle, Putty, Z eplin,Appium, JSON, Confluence, Github. Test rail, New Relic, Splunk, Espresso, Source Tree, Selenium, Optimizely Mobile, SWRIL, DataX,

Web Technologies

XML and HTML

Wireless Technologies

LTE, WCDMA, CDMA, UMTS, GSM, GPRS, EVDO.

Test Emulators

Anritsu, Agilent, Rohde & Schwarz CMW 500.

Others

MS Office (Word, Excel, PowerPoint), MS Outlook

Methodologies

Agile/Scrum, Waterfall

CERTIFICATION

Professional Scrum Master from Scrum.org

Professional Scrum Product Owner from Scrum.org

Business Professional Programmer from Department of Electronics and Accreditation of Computer Courses [DOEACC], New Delhi (2002)

EDUCATION

MS in Information System Management from Coleman University, San Diego, USA (2014)

Bachelor’s in commerce from Calicut University, India (2001)

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