Sales Customer
Resume:
*Details
Melissa Padilla
Sun Valley, NV 89433
***********@*****.***
Objective: To utilize my past experience in new areas, obtain, and expand my knowledge that may evolve into a career.
Experience:
Bank of America
March 2014 – Current
Relationship Banker
Duties:
• Offering and selling financial products and services, such as (Credit Cards, CDs, Loans)
• Work with customers and small business clients, to build and deepen relationships by uncovering financial needs, and recommending the best products, services and solutions to meet those needs.
• Ensure the customer’s needs are met by partnering with the appropriate specialist and/or teammate to serve the customer’s banking.
• Opening and closing accounts.
• Perform daily out-bound calling to customers to follow up.
• Ensure documentation is all completed and signed to manage risk.
Bank of America
April 2012 – March 2014
Sales & Service Specialist
Duties:
• Provide exceptional quality of customer service.
• Welcome, greet and assist in any customer needs on lobby leading.
• Develop and maintain close professional relations with branch and potential customers to attain team sales goals.
• Resolve complex service problems to guarantee client satisfaction plus retention.
• Ensure to process transactions suitably and efficiently to develop customer confidence plus trust on basis of established procedures and policies
• Assist on the teller line as needed.
• Perform opening and closing procedures.
January 2010 - 2012 Bank of America Sparks, NV
Teller
Identify customers, validate and cash checks.
Accept cash and checks for deposit and check accuracy of deposit slip.
Process cash withdrawals.
Perform specialized tasks such as preparing cashier's checks.
Record all transactions promptly, accurately and in compliance with bank procedures.
Balance currency, cash and checks in cash drawer at end of each shift.
Answer inquiries regarding checking and savings accounts and other bank related products.
Advise on and promote bank products and services to customers.
March 2007- January 2009 Video Center Reno, NV
Sales Associate
Provide excellent customer service
Ensure excellent quality product for the customer
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