Front Office agent

Khandakar M Hossain

****Adam clayton powell jr Blvd24F

New York 10039. 412-***-****

********@*****.***

PROFESSIONAL EXPERIENCE:

1. Independent contractor

Owner and operator yellow taxi

New York, NY

From 2016 to present

2. Front desk supervisor,

May 2011 to Fb 2016

Comfort Inn, 4770 Steubenville pike

Pittsburgh, pa15205

· Duties:

·Properly assign room locations, rate room selling strategies, and guaranteed or requested room types.

-Handle future and same day reservations or take walk-in guests.

- Check-in and check-out guests in a knowledgeable, efficient, and professional manner.

- Assist guests with safe deposit box use at Front Desk.

- Post, correct, or adjust charges to guest account as necessary.

- Maintain accuracy in cash handling procedures.

• Perform all shift checklist responsibilities.

• Familiar with frequently used Standard Operations Procedures.

• Basic knowledge of how to operate all Front Office equipment. Ability to solve basic equipment problems and/ or who contact for resolution.

- Blocking rooms for same day based on: VIP's, specific location or views guaranteed to groups.

- Run hourly house counts and confirm selling strategy with Manager/ Supervisor.

• Communicate pertinent shift information to Manager/ Supervisor and team members both verbally and in writing via logbook. Update as necessary.

• Pass-on pertinent information to next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities.

PBX SKILLS

• Familiar with property, departments, hours of operation, and services of the hotel.

• Answer phones within using proper greeting and etiquette.

- Understand and carry out specific duties for: fire alarms, bomb threats, and medical emergencies.

- Answer basic Front Office related questions.

- Confirm, record, and deliver wake-up calls (using manual sheet and/ or switchboard).

• Extend professionalism and courtesy to guests at all times.

3. Restaurant Manager

Mintt- Indian cuisine. June2008 to April2011.

3033 Banksville road,Pittsburgh,Pa.

Response to customer and make sure the best customer service

Make schedule for the other employee

Maintaining opening and closing cash register

Restaurant goods purchasing

Make and pay restaurant bills

And do other restaurant related works

Abul Khair Group, Chittagong, Bangladesh March 2003-march 2007

4. Supply Chain Manager, Consumer Goods Division

Made clear material purchase plans

Converted sales forecasts into material planning

Found alternative sources of raw materials.

Maintained strong liaison with suppliers to ensure material timing

Kept close contact with Officer PPC to ensure the correct materials in the factory

Issued supply schedule to numerous suppliers

Sourced all packaging and materials to get best price

Negotiated rates with transport agencies for finished goods delivery

Maintained inventory and purchase orders under ERP system

Coordinated with brand and finance departments to meet new design deadlines

Remained in close interaction with sales data to predict direction of sales forecasting

Ensured transport, delivery and availability of all finished goods and gift items at depots located at different geographical areas

Took physical stock of factories (raw & finished goods) and prepared MIS daily

Maintained supplier’s database for effective sourcing

Consulted with factory QC department & suppliers to ensure quality of raw materials

Traveled to satellite locations to coordinate market groups

Resolved overdue stock issues with factory and marketing

EDUCATION:

Community College of Allegheny County Complete some courses (Accounting Focus)

National University of Bangladesh

Bachelor of Commerce (Accounting Focus) 1999

Computer Skills: Microsoft Office 2000: Word, Excel, PowerPoint, and Internet Explorer.

Licenses : Security guard license.

Languages: English, Bengali and Hindi.

Reference available as per requirement.

Contact this candidate