Customer Care Manager

Sathish Laxman

****, ******** (Village),

Mangalam (post), Tiruvannamalai – 606752

Ph: +91-948*******

E-mail:- **********@*****.***

Profile

To undertake a challenging job in the field of Hospitality and customer care that would in turn benefit the Customers and organization with my exception skills and customer service.

Professional Experience

Sep2014 to present manager at CHOLA Hotel and Resorts, Thiruvannamalai

Jan 2011 to Present – Assistant Manager at VS Hotels, Hosur

Working as a assistant Manager at VS Hotels, Black Cherry Bar at Hosur. Responsibilities:

Stock handling

Floor management

Monitoring resources

Guest services

supervising and maintenance, supplies, renovations and furnishings

Feb 2010 to Jan 2011 - NeeMicks InfoTech, Chennai.

Customer Supporter Executive -Team Leader

June 2009 to Dec 2009 – Syed Restaurant Pte. Ltd, Singapore.

Trained – Undergraudate

Feb 2008 to Jun 2008 - NeeMicks InfoTech, Chennai.

Customer Supporter Executive:

NeeMicks InfoTech, Chennai’s USA based outsourcing firm with a registered office in California US. Primarily this firm involved in outsourcing pharmacy process in India.

Responsibilities:

Responsible for processing sales and service order from quote through receipt and validation fulfillment and timely delivery.

Responsible for furnishing price, quotations and informing customers of delay in order processing.

Develop personal needed skills and show a good understanding of the process in place.

Able to communicate the status of the request/ order to the customer and pro actively communicate any changes.

Prepare and handle sales and service quotations tenders (where applicable), contracts and renewal and matrix price schedule established guidelines.

Responsible for the application of pricing/discount schedule in co-ordination with the sale and service organization within established guidelines.

July 2006 to jan 2008 -Progrexions Contact Centre, Chennai

Customer Care Executive:

Progrexions Contact Centre, Chennai is USA based outsourcing firm with a registered office in California US. Primary this firm involved in outsourcing pharmacy process in India.

Educational Qualification

CTH Diploma in Hotel Management from Boston Business School, Singapore ( Dec 2009)

BBA – Quaide Milleth, Chennai (April 2006

Computer skills:

Operating System : Windows, 2000, XP, Vista, DOS,

Packag : Microsoft (Word/Excel/Power Point)

Personal Detail:

Date of Birth : 3rd June, 1985

First Name :Sathish

Father’s Name :Lakshmanan

Sex :Male

Marital status :Married

Nationality :Indian

Languages Known :Tamil, English, Hindi

Passport No : F9173693

I declare that the information and facts stated above are true and correct to the best of my knowledge and belief.

Date:

Place: (Sathish Lakshmanan)

Contact this candidate