Pharmacy Technician Customer Service

KIRSTEN ZOLLINGER

**** *. **** ****** **** *** Naperville, IL 60563

Phone: 630-***-**** Email: ****************@***.***

Pharmacy Technician ~ April 2014-Present

I am an energetic, success driven pharmacy professional that has experience in prescription and IV/CHEMO medication preparation and pharmacy inventory maintenance. I possess excellent customer service skills. I have proven the ability to work accurately and quickly while always maintaining a positive attitude even in high stress and fast paced environments.

Pharmacy Technician Experience:

-Infusion Pharmacy Technician – Amerita: February 2020-Current (Woodridge, IL)

Responsibilities Include:

Compounding TPNs and antibiotics in the IV clean room and filling patient medical supplies

Completing daily temp, cleaning, and calibration logs

Scheduling/packing patient deliveries

Replenishing inventory stock by ordering through AmerisourceBergen, IMS and McKesson Medical

Answering/triaging phone calls as well as making calls when needed

-Pharmacy Technician – Northwestern Medicine/Central DuPage Hospital: August 2017-February 2020 (Winfield, IL)

Responsibilities Include:

Delivering medications to inpatient units

Maintaining outdates per sections assigned

IV/Chemotherapy compounding

Completing daily pharmacy technician tasks: Filling/dispensing inpatient medications; refilling any critical low/stock outs for units; answering/triaging phone calls

EPIC experience and utilizing automated dispensing cabinet PYXIS

-Pharmacy Technician/Inventory Management Specialist/Pharmacy Lead Technician - CVS Health: July 2014-May 2017 (Geneva/DeKalb)

Pharmacy Technician:

Provide courteous customer service.

Process incoming prescriptions, along with filling and filing of those prescriptions

Billing and resolving third party DUR rejections

Inventory Management Specialist:

Warehouse Ordering

Returns

Transfer Ins/Out

Organization: Label maintenance, cycle counts, out of stock scans, return to stock, and pulling outdates

Reconciling of IARs (Inventory Activity Report)

oCreated a new IAR tracking log for use at stores throughout the district

Pharmacy Lead Technician:

Creating the pharmacy technician work schedule using MySchedule

Mentor current and new pharmacy technicians

CVS district trainer:

oTarget conversion trainer

oNew inventory system trainer

License:

Pharmacy Technician (Certified)

Illinois Department of Financial and Professional Regulation (IDFPR)

Licensed: 04/20/2014

Expires: 03/31/2021

Certifications:

Certified Pharmacy Technician

Pharmacy Technician Certification Board (PTCB)

Exam Taken: 05/08/2015

Expires: 05/31/2021

Continuing Education for Recertification: Power-Pak C.E

**References upon request

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