Safety Service

Field Operations Delivery Supervisor

Nicor Gas - Joliet, IL

April 2018 to Present

Perform duty supervisor activities as required after hours;

Maintain the natural gas distribution system in a safe, and cost-effective method;

Job check work sites prior to work assignments, coordinates material and equipment availability for crews and worksite needs to complete job task;

Resolve customer's landscaping complaints;

Communicated to Waste Management status of scrap containers;

Maintained the company building grounds;

Inspected building areas for safety;

Removed all snow or relocated to a safe area;

Communicated with customers with future job procedures;

Coach crews daily for proper work performance with respect to productivity, safety and quality to meet and exceed customer satisfaction;

Direct problem solving in the field with respect to system operational difficulties;

Resolve customers complaints.

Construction / Maintenance Supervisor

NiSource / NIPSCO - Gary, IN

August 2016 to April 2018

Maintain the natural gas distribution system in a safe, and cost-effective method;

Inspect job sites prior to work assignments, coordinates material and equipment availability for crews and worksite needs with customer;

Coach crews daily for proper work performance with respect to productivity, safety and quality to meet and exceed customer satisfaction;

Direct problem solving in the field with respect to system operational difficulties;

Perform stand-by activities as required;

Resolve customers complaints;

Maintained the company building grounds;

Inspected building area for safety;

All snow was removed or put in a safe area.

Operations Supervisor

WEC Energy Group / Peoples Gas - Chicago, IL

July 2012 to August 2016

Resolved service and piping problems with customers, builders and contractors;

Responsible for supervising gas operations employees in field operations for Peoples Gas and North Shore Gas;

Accountable for planning, scheduling, completion of safety Inspections, meter changes and other regulatory compliance work;

Safeguarded the protection of human life, company property during gas leaks, outages and fires;

Completed the small meters change programs without delay;

Effectively staffed union employees during crises and shorthanded work periods;

Made effective decisions and achieved desired results in union employees with limited or no supervision; Maintain responsible work ethics, performance expectations and organizational work skills;

Provided technical assistance to union and non-union department personnel;

Use knowledge gained from previous employer, handling specialty computer applications

and operational system;

Monitor GPS, workload and troubleshoot MDT problems.

Paving Inspector

Integrys Energy (WPS) Peoples Gas - Chicago, IL

June 2010 to July 2012

Measures size of street openings and locate with respect of City of Chicago lot lines;

Maintain OSHA safety policies and procedures;

Assist construction companies where to seal and repave construction openings;

Read and interpret construction drawings and documents;

Inspect and verify that all repairs have been made by the contractor and are in accordance

with city specifications; Resolve issues and complaints with City of Chicago Officials and customers;

Service Operations Apprentice.

Integrys Energy (WPS) Peoples Gas - Chicago, IL

October 2009 to June 2010

Set natural gas pressure for regulators;

Inspect company facilities for safety;

Terminate customers natural gas service for safety and unauthorized usage;

Work as a fitter helper and emergency response helper;

Relocate meters, constructed natural gas meter headers as a pipe fitter;

Investigate natural gas tampering; Serve as a field credit technician.

Emergency Response, Field Service Technician I, Pipe Fitter and Utility Tech.

Atlanta Gas Light - Atlanta, GA

November 2008 to October 2009

Cooperate with area managers to reinstate gas service due to outages;

Construct natural gas meter headers as a pipe fitter;

Grade natural gas leaks;

Serve as a field credit technician(Utility Tech), inspect company facilities for safety;

Investigate natural gas tampering;

Assist the distribution department repairing natural gas services and mains;

Restore customers natural gas service and terminate customers for unauthorized usage;

Maintain OSHA safety policies and procedures;

Set natural gas pressure for regulators; Locate and repair plastic natural gas services.

Service Operations Apprentice.

Integrys Energy (WPS) Peoples Gas - Chicago, IL - Chicago, IL

June 2005 to November 2008

Inspect company facilities for safety;

Terminate customers natural gas service for safety and unauthorized usage;

Work as a Meter Reader;

Serve as a field credit technician.

Customer Relations Representative

People's Gas Company - Chicago, IL

December 2001 to June 2005

Process credit collections for delinquent accounts;

Resolve customer service complaints concerning meter readings and billing;

Rated one of the top customer service representatives in the call center;

Schedule emergency and non-emergency work orders;

Support with the training of new employees and team-building exercises;

Communicate natural gas leaks to dispatching supervisors;

Emergency Response Representative and Pipe Fitter.

Nicor Gas - Crestwood, IL

July 1988 to April 2001

Work as an Emergency Dispatcher;

Research natural gas leaks, fires and explosions;

Repair plastic natural gas services;

Serve as Emergency Response Technician for natural gas leaks;

Change outdated equipment and removed meters for unauthorized usage;

Locate natural gas services and mains and classified natural gas leaks;

Work as a Customer Service / Operations Supervisor.

Education

Bachelor's in Communications

Columbia College - Chicago, IL

July 1985 to January 1987

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