VINDHYA GOVINDARAJU

** * ******** **, ******, MA 02171 401-***-**** adhxir@r.postjobfree.com LinkedIn EDUCATION

Northeastern University, MS in Engineering Management, GPA: 3.5/4.0 (Boston, MA) Sep 2016 - Aug 2018 RV College Of Engineering, BE in Information Science and Engineering, GPA: 3.8/4.0 (Bengaluru, India) Sep 2010 - May 2014 PROFESSIONAL EXPERIENCE

SYSTEMS ANALYST Nov 2018 - Present

IntelyCare Quincy, MA

Analyst Responsibilities:

• Solved issues reported by the CRM team that handles calls for over 800 nursing facilities and 15,000 nurses in 12 different states (Zendesk Owner).

• Collaborated with Stakeholders, Product team and engineers to drive strategic initiatives for on-time delivery.

• Designed and developed metric-based data analysis solutions for business users using Zendesk, DOMO to drive informed decisions on productivity, performance and process management.

• Designed data workflows, analytics reports and dashboards for revenue management team using SQL, DOMO to track and analyze the company’s revenue and cost/pricing across various applications.

• Improved quality by participating in testing effort as well as User Acceptance Testing efforts.

• Conducted gap analysis to identify areas of improvements and proposed new ways of improving overall SDLC. Scrum Master Responsibilities:

• Facilitated the scrum events viz. Sprint planning, Daily Scrum, Sprint Review and Sprint Retrospective for Joint Board, Sustenance board and the Client Platform Board.

• Managed sprint grooming and backlog prioritization for over 10 features with bi-weekly release schedule.

• Used Jira for tracking the status of the stories and burndown chart; Used data from various dashboard to make key decisions. BUSINESS ANALYST CO-OP Jan 2018 - Jun 2018

John Hancock Financial Services Boston, MA

• Monitored rerate and payment process of Long-Term Care Insurance a $50M program with a $450M return on investment, for over 800k policy holders preventing overpayment of commission to clients.

• Created stories on Rally to monitor project progress, cost and resource assignments for projects.

• Reduced delivery time of commission reports to clients by creating metric specific visualizations.

• Simplified commission calculations by redesigning scorecards and dashboards using Power BI. RISK ANALYST Jan 2016 - Jul 2016

SlicePay Bengaluru, India

• Led a team of four and organized review meetings and conferences and presented weekly progress.

• Enhanced the risk & policy framework for loan portfolio and planned the infrastructure to enhance fraud detection.

• Created dashboards to analyze fill rates, backorders in Tableau resulting in the improvement in the metrics.

• Employed the CRM tool (VITIGER) to keep track of customer profiles.

• Conducted data audits, quality checks to support improvements and maintained default rate below 2%. BUSINESS ANALYST Aug 2014 - Dec 2015

Accenture Bengaluru, India

• Built and managed customized reports that facilitated the weekly analysis of full range optical services and high-quality glasses using Tableau.

• Examined statistical records of number of glasses manufactured every week and identified the discrepancies using MS Excel (V-Lookup, Pivot Table).

• Ensured adherence to quality standards, naming conventions, and maintained all related reports and documents.

• Performed root cause analysis to handle the system exceptions and reduced delivery time by 6%. PROFESSIONAL SKILLS

PM/CRM Tools: Salesforce, ServiceNow, MS Project, MS Visio, MS Office, VTIGER, Zendesk, Intercom, Monday.com Visualization Tools: Tableau, Power BI, Maptitude, Looker, DOMO, Minitab, JMP Programming: MySQL, SAS, R, C+, C++

Agile Tools: Jira, Trello, Rally

Certifications: Lean Six Sigma Green Belt by KPMG, Professional Scrum Master I by Scrum.org