Audio-Visual/Virtual Event Support Professional

James G. Jackson Jr.

***************@*****.*** 443-***-**** Brooklyn, NY Linkedin.com/james-jackson-jr

SUMMARY

Audio-Visual/Virtual Event Support Professional

Progressive and technology-oriented Audio-Visual/ IT professional with over 20 years of experience in the support and development of Audio-Visual services, live events, and video production in a corporate environment. Skilled in the planning, developing, and supporting of executive and global live and virtual events augmented with a Level II Helpdesk services & support skillset.

EXPERIENCE

Audio Visual Engineer/ Virtual Events Support Technician for Estee Lauder

Office-Pro/AVI-SPL February 2020 to September 2020

Provided remote support as the resident Zoom SME and administrator for Estee Lauder’s APAC region, coordinating all large-scale virtual meetings, webinars, training, troubleshooting, licensing and administrative needs for the Asia-Pacific region.

Support for virtual events from start to end.

Consultation on what tools to use and how to make the online events successful including consultative intake meetings with users as well as joining events as a co-host or coordinator.

Hosting training sessions and dry-runs prior to events to ensure the success of global events.

Providing 1st tier technical support and analysis to field engineers/technicians, customers and users.

Assisted the Events teams for the U.S. & APAC region in planning, production & logistical support with a high-volume of external and internal virtual events and webinars from inception to completion across the enterprise.

Senior Conference Center Technician/ Call Manager Administrator at Tiffany & Co.

Field Nation/Insight Enterprises, New York, New York July 2018 to January 2020

Provided audio-visual and telephony technical support for Tiffany & Co. corporate offices. Primarily, I was responsible for troubleshooting audio, video, and endpoint technical issues while also providing white glove AV support for upper management and other users within the 30-conference room campus, first as a Senior Conference Center Technician and then as the Call Manager Administrator.

●Documented, tracked and monitored all problem/resolution activity in Service Now to ensure timely resolution.

●Maintained incident/task queue, escalation calls and support requests through Service Now.

●Monitored and tested video conferencing systems and related technologies (telephony, wireless, PC/LAN) to ensure availability for each meeting.

●Provide training and deliverable procedures to end-users across the organization.

●Provide technical assistance to users relating to post-deployment configuration issues as the primary escalation point for all telephony related incidents.

●Preparing client documentation for users when tasks are completed within the Call Manager infrastructure.

●Streamlining extension availability by re-allocating extensions of terminated former employees to new hires and onboarded/transferred current employees.

Senior Event Technician for Deutsche Bank AVMI

AVMI, New York, New York August 2016 to July 2018

During my last two years at Deutsche Bank, I transitioned into a Senior Event Technician role & provided audio visual event production & support services across a range of live events, working with internal and external high-profile clients regarding the exact audio-visual requirements for events. I primarily coordinated local and international executive level events where audio, video and lighting needs along with troubleshooting and problem solving in a demanding environment.

●Assisting clients through the production management process.

●Positioning, installation and operation of audio-visual equipment as allocated by the AV or Venue Management.

●Liaison with specialized production and facilities companies in the provision of events and broadcasts.

●Briefing of clients in the correct operation of audio-visual equipment required for their meeting.

●Update records of equipment usage to make minor adjustments and repairs to equipment when necessary.

Senior Audio-Visual Technician for Deutsche Bank June 1999 to October 2008

Pangaia Partners, Baltimore, Maryland and New York, New York October 2008 to August 2016

Provided best in class, white glove executive level audio visual support for Deutsche Bank’s Baltimore and New York locations. During this time, I supported a 100 persons multimedia conference room via a centralized control center in the Baltimore branch for 9 years before moving the New York Headquarters. In New York I transitioned to a Senior AV role where I primarily worked with the executive board and managing directors on high profile meetings and events. I also installed video conferencing systems, conducted preventative room checks, and trained all new support staff on the practices of corporate support requirements.

Technical Skills

Zoom support and administration • Video routing, scaling and switching • Webcasting• Digital signage • Live video camera switching, setup, operation & recording • Video conferencing codecs • AV switching interfaces • Signal flow diagrams & support documentation • AV installation and maintenance services • Asset Management • Cable Management • Video Production and Post Production Editing • IT troubleshooting analysis of diagnose

• In-depth knowledge of the operation, scheduling and support of desktop and conference room VTC systems,

• Working knowledge of AV concepts such as acoustics, lighting, aspect ratios, font size versus distance, scan rates, video standards & transmission systems,

Hardware Knowledge

AMX, RMS, Christie, NEC, Extron, Crestron, Tandberg, Cisco, Avaya, Windows OS, MS Office, MS 365, Citrix, Polycom, Roland, Yamaha LS9, BIOS, Clear Com, Active Directory, CyberArk, Service Now, EMS, TMS, Adobe, MS Exchange, Shure, Dante, Mackie, Logitech, Sony, Jabber, Skype, Zoom, Go to Meeting, Microsoft Teams, WebEx, Cisco Call Manager, Bi-Amp, Clear-One, Google, PTZ cameras, Panasonic, Dell Whiteboards.

Education and Training

ASSOCIATE OF APPLIED SCIENCE: BUSINESS/ CLERICAL 2001

Anne Arundel Community College, Arnold, MD, United States

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