Quality Safety

MARCIA R. JACKSON

SHELBY TOWNSHIP, MI ***** • 586-***-**** • ******.*****.*******@*****.***

QUALITY ASSURANCE (QA) LEAD with extensive professional experience working in coordination with customers and suppliers to establish robust quality requirements for all new business, effectively maintaining constant contact and communicating specifications to plants for on-time implementation. Dynamic quality coordinator able to manage plant QA programs, successfully developing personnel to perform various responsibilities while maintaining QMS key performance indicators. Administrative labor specialist with a demonstrated ability to train, lead, and organize multidisciplinary teams. AREAS OF EXPERTISE

ü Quality Assurance (QA)

ü Team Performance

ü Administrative Execution

ü Regulatory Compliance

ü Constant Contact

ü Safety & Security Standards

ü Operational Leadership

ü Cross-Functional Teams

ü Facility Organization

PROFESSIONAL EXPERIENCE & ACCOMPLISHMENTS

General Motors – Warren, MI 2000 – 2020

Administrative Quality Assurance Lead – General Motors Technical Center 2010 – 2020

• Oversaw completion of a full suite of daily and monthly quality objectives, maintaining engineering group management (EGM) key performance indicators (KPIs) to safeguard timeline execution.

• Assisted in organizing administrative tasks, such as scheduling, travel arrangements, and monitoring credit card usage to safeguard global visitor satisfaction.

• Coordinated an extensive range of requirements for international guests, assisting in obtaining Visa and security clearance credentials for extended plant stay.

• Acted as the main purchasing point of contact, requesting and securing permission from senior leadership to expense cross-departmental equipment needs.

• Identified shipment form preparation inefficiencies across teams and created presentations outlining innovative standard operating procedures (SOPs) that streamlined information transfer; catalyzed the adoption of new document completion policies that slashed production times.

• Championed a Blue Badge Project, facilitating opportunity for personnel to bypass security checkpoints with obtained specialized permissions from the Executive Director. Transmission Manufacturing Supervisor Administrative Labor Relations 2000 – 2010

• Supervised production line job instruction for hourly and union employees, ensuring jobs were properly completed and signed off on within designated timelines.

• Managed and maintained multiple shifts while safeguarding compliance standards; reviewed metrics with senior leadership, such as safety, quality assurance (QA), and responsiveness.

• Implemented injury reduction best practices, initiating corrective action when required in order to produce cross-departmental protective SOPs.

• Directed an equipment safety improvement initiative, researching various supply vendors in order to identify the greatest value and performance capacity for team members to utilize.

• Spearheaded company-wide fundraisers, routinely securing volunteers and donations to enrich the community; secured a Team GM Award in recognition for accomplishments.

• Coordinated volunteers in coordination with Grace Centers of Hope as part of the GM Cares annual project. EDUCATION Bachelor of Science (BS), Family Community Services Michigan State University

CERTIFICATION QS 9000 Certification

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