PROFESSIONAL BACKGROUND:

* ***** ** ** ******* Management experience

* ***** ** *** **********/Practice Management

Led/assisted full EHR/EMR implementations

4+ years Ambulatory GE Ambulatory EMR experience

Meaningful Use training on both stages: 1 & 2

2+ years VFE (Visual Forms Editor) experience

PROFESSIONAL SKILLS: eClinicalWorks V11 & 11e, eClinicalWorks 10e & V10, Microsoft Dynamics CRM, Denticon, Hearform 10, Citrix, Epic, NextGen, CPS 10, CPS11, CPS 12, GE Centricity 9.8, GE Centricity EMR 9.0, Centricity 9.5, Centricity 10.0, VFE (Visual Form Editor), TFE (Text File Editor), editing CCC Forms, Epic, LinkLogic, HL-7, SQL, Docutrak/Scanning Software, MS Office, MS Excel, MS PowerPoint, MS Project, MS Visio, Smartsheet, DemoCreator, Fast Stone, Articulate, eLMS, JIRA, Service Desk Now, VMware, MobileMD, Soarian Cerner, Soarian EDM, Centricity RIS, Greenway (Primesuite)

EMPLOYMENT HISTORY:

eCW Project Manager, Philadelphia FIGHT (FQHC) - (eClinical Works 11e & V11) – 07/2018 – 06/2019

Implemented eClinical Works features:

oSecure Messaging

Patient Portal

oText Messaging

oElectronic Health Exchange (EHX) HIE

oeClinicalMobile

oeFax

oP2P

Managed Behavioral Module (PMH)

Supported the Dental Module

Created Training materials

Workflow re-engineering/workflow analysis

Assisted w/UDS reporting

Created customized EBO reports

Trained end users (1:1 settings)

Resolved day to day tickets via JIRA

System Administrator, Leidos (eClinical Works) 1/2019-6/2019 Part Time

100% Remote support

Application Suppot

Ran EBO reports

Meaningful Use attestation

Updated Facility changes

Go – Live Trainer, Roundtable Strategic Solutions (eClinical Works 10e & V10) 05/2018- 07/2018

Elbow to Elbow support for front desk, mid office and Physicians

Provided Analytical support

Configured Optimization

Workflow re-engineering/workflow analysis

Troubleshot application issues

Ran EBO reports

Created training materials

Senior Consultant, ATOS - Digital Health Consulting (eClinical Works Analyst) 06/2017-04/2018

Supported MIPS/ACI training to Practice and tracked measures

Responsible for adding New Providers/staff and managing their security settings

oCreated and managed Roles and Attributes for all end users

Trained New Providers and Staff in classroom settings biweekly

Provided 1:1 trainings to new and existing Physicians and Staff

Registered Providers to e-Prescription and EPCS (electronic prescriptions for controlled substances)

Added New Facilities and Pharmacies

Implementation eFax and ePayments

Created and edited Templates, Letters, Order sets, and Alerts

Performed Application Updates

Created and edited Visit Type Codes/Duration

Ran Reports (EBO & Registry)

Troubleshot issues with third party vendors Quest, LabCorp, Bostwick

Administrator of Production, Test and Build Environments

Resolved day to day tickets via HP Connect

Registered facilities/providers to eClinicalWorks P2P and eCW P2P Open

Managed eClinical Works features:

oSecure Messaging

Patient Portal

oText Messaging

oElectronic Health Exchange (EHX)

oeClinicalMobile

Supported interfaces such as Sorian Cerner, Sorian EDM, Centricity RIS, MobileMD

IT Project Manager, Elwyn (eClinical Works V10/Cloud, Microsoft Dynamics CRM, Hearform, Denticon) 02/2015-01/2017

Created timeline and Managed the Implementation of eClinical Works Cloud and Digital Faxing

Managed the Upgrade of eCW V10 client sever to V10 Cloud

Implemented eCW V10 SP1-C20 in Test environment

Administered eCW Development, Test, and Production Environments

Led the Upgrade/Implementation of Hearform V10 (audiology)

Implementation/ Go Live support of Microsoft Dynamics CRM (SPROUT)

oCreated Web and PowerPoint training materials

oConducted classroom training and 1:1 support

oAssisted w/optimization

1:1 training to support clinical team & providers

Trained Help Desk (classroom setting) to support locked users and password resetting

Created training manuals/ resources to support clinical team & providers

Tracked Meaningful Use measures

Workflow re-engineering/workflow analysis

Created future state workflows based on current state

Managed Security permissions by roles and attributes for all end users

Enabled settings for Provider and Staff

Day to day resolve of electronic tickets issued via Help Desk from End users

Managed Rx and eRX security features

Database setup: Pharmacies, Employers and Facilities

EBO reporting

Managed Financial payments to eCW

Created Order Sets, Actions, Letters, Templates, Alerts, CDSS Alerts

Managed the use of Progress (SOAP) Note by Role in Workflow

Monitored Providers Schedule

Managed User My Settings and Practice Settings

Established timeline and Implemented the conversion from ICD 9 codes to ICD 10 codes

Scheduled and Performed application updates with Network Operations and eCW

Implemented provider Direct Addresses via HealthShare Exchange of Southeastern PA

Managed the relationships with third party vendors such as Atlantic Diagnostic Labs, LabCorp, Frameworks and Surescripts

Created and Presented PowerPoint presentations to Management regarding new software enhancements of eCW

Application Analyst, Roundtable Strategic Solutions (contract, Go-Live support GE Centricity 9.8)

09/2014-11/2014

Assisted with go-live preparation

Meaningful Use training to clinical team (including providers)

Trained all staff in preparation for go-live

Provided go-live support

Edited CCC forms with TFE/notepad

Tracked Meaningful Use measures

1:1 training and classroom training/support to front office, back office, clinical team & providers

Implementation Analyst, Madison Medical Center, Walkerton, VA (contract, GE Centricity) 08/2013-07/2014

Centricity setup and configuration: Created encounter types, created letters and handouts, created LOC, created specialties, created job titles, created custom lists, created flow sheets, created text components, orders, updated roles and privileges.

Workflow re-engineering/workflow analysis

Created future state workflows based on current state

Edited CCC forms with TFE/notepad

Created new forms with VFE

Ran MU gap analysis reports

Ran Crystal Reports

Building provider schedule templates

Creating schedule resources

Creating appointment types

Trainer/Analyst, Westfield Hospital, Allentown, PA (contract, GE Centricity analyst) 01/2012 – 07/2013

Meaningful Use training to clinical team (including providers)

Created future state workflows based on current state

Ran MU gap analysis reports

Ran Crystal Reports

Provided remote-based troubleshooting

Trained all staff in preparation for go-live

Provided go-live support

Edited CCC forms with TFE/notepad

Created new forms with VFE

Tracked Meaningful Use measures

Created EMR training material

Centricity setup and configuration: Created encounter types, created letters and handouts, created LOC, created specialties, created job titles, created custom lists, created flow sheets, created text components, orders, updated roles and privileges.

Building provider schedule templates

Creating schedule resources

Creating appointment types

Implementation Analyst, Florida (short term contract/remote GE Centricity analyst) 06/2011 – 12/2011

Assisted with go-live preparation

GE System setup and configuration custom to practice needs

Created workflow guides

Provided remote EMR training

Edited CCC forms

Workflow re-engineering

Created go-live training material

Junior EMR Trainer, Warminster Surgical Center, LP Warminster, PA, (GE Centricity) 3/2009 – 3/2011

Trained staff on EMR system

Created training material for go-live

EMR troubleshooting

Basic system configuration/updates

Created training guides/cheat sheets

1:1 training and classroom training/support to front office, back office, clinical team & providers

Medical Secretary, 1st State Health Center, Bear DE, (Chartmaxx EHR) 5/2007 – 1/2009

Answered telephones

Type provider correspondence

Check in patients

Schedule patient appointments

Managed providers schedule

Assisted with EMR tasks w/Implementation

EMR super-user

Assisted with training colleagues on new EMR system

Data entry/preload into new EMR system

Scanned documents into EMR (Docutrak)

EDUCATION:

Community College of Philadelphia/Computer Science, Philadelphia, Pennsylvania 2009 - 2011

REFERENCES: Available upon request.

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