Assistant Manager

Noemi Rodriguez

Cell: 917-***-****

*****.*************@*****.***

Education

New York City College of Technology,CUNY,Brooklyn,NY May 2021

Bachelor of Technology in Hospitality Management

Area of Focus: Hotel Management

Experience

Hampton Inn Downtown Brooklyn November 2015 to Current

Assistant Director of Housekeeping

Establish a cleaning program maintaining top quality standards in training, performance, procedures, and productivity pertaining to all public guest areas.

Schedule, hire and train all housekeeping personnel.

Responsible for controlling all departmental costs including labor, guest room supplies and cleaning supplies, yet ensure services rendered the guests are of the highest standards.

Maintain accurate inventory records on guestroom and cleaning supplies, equipment, linens and uniforms.

Hampton Inn Downtown Brooklyn August 2015 to November 2015

Housekeeping Supervisor

Inspected over 60 rooms on a daily basis.

Supervised and assisted in cleaning guest rooms, public areas, and back of the house.

Responded to guest requests, concerns and issues - maintaining guest satisfaction.

Worked with the engineering department to ensure all guest rooms and public areas are in good condition.

Hampton Inn Downtown Brooklyn

Front Desk Agent - Night Audit Relief Manager May 2014 to August 2015

Supported with the opening of the hotel in July 2014.

Engaged with guests in a professional manner at check-in and check-out as well as guest assistance in reservation making.

Audit, balance, and reported all cash and credit operations.

Conducted and participated in training of new employees.

Certifications

First Aid/CPR

Fire Life and Safety Director with Active Shooter and Medical Emergency Preparedness

Completed all Hilton University Executive Training

Specialized Skills

Fluent in Spanish

Proficient in Microsoft Word, Excel, and PowerPoint

Extensive knowledge in Hilton OnQ Property Management Systems

Supply inventory management

Employee training

Customer service-focused

Staff evaluations

Customer relationship management

Cost reduction strategies

Staff training and development

Invoice processing

Time management

Team building

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