Employee Relations Customer Service
Resume:
CONTACT:
Eagle Lake, Texas 77434
***************.**@*****.***
EDUCATION:
Rice High School
Academic Diploma—May 1990
JOB EXPERIENCE OVERVIEW:
WALMART
Transportation Dispatcher/Customer Service
HMSC Transportation
STERLING PHYSICAL THERAPY
Clinic Administrator
Juana Alvarado
OVERVIEW:
Detailed oriented and quality focused professional trained in customer service relations and administrative support. Successful track record of handling complicated assignments and administrative clerical tasks and POS system requests for customers. Uses interpersonal and technical skills for enhancing organizational operations and efficiencies that adhere to the company brand. Highly experienced in collecting payments and reconciling accounts with high degree of accuracy. Offer solid foundation in database management and data entry with proven ability to readily master new technology. Dedicated to employee training, improving employee relations and maintaining the integrity and quality of the products being provided to the consumer within a customer service based environment.
9 Years of Experience in the following skills and Core Competencies: Skills:
Core Competencies Include:
Microsoft Office Suite Products Cash Handling
Excel Advanced Data Entry
Business Correspondence Customer Service Relations
Outlook Email Routing Internet Research
Bilingual Spanish-Oral Medical Software
Troubleshooting Customer Service Issues
Productivity Improvement
Team Building and Relationship Management
New Employee Training
Medical Insurance
Medical Billing
Office Claim Submission
Medical Terminology
ICD-9
CPT-10
Employment:
WALMART – HMSC Transportation: January 2011 to December 2019 Sealy, Texas
Transportation Dispatcher/Customer Service
Answers and responds to store calls, claims and returns by identifying and providing appropriate responses
Trouble shooting customer issues and forwarding issue to appropriate departments for resolution
Computer Data Entry Operations for entering receipts
Prepares outbound documents for bill packet for verifying shipping information & documents identifying hazardous materials
Provided exceptional customer service to clients in order to maintain positive relationships for the company brand
Employee Customer Service Training
Maintain customer service records into a comprehensive filing system
Handles incoming calls or inquiries from drivers and departmental managers to resolve trouble shooting issues
Assists drivers effectively by resolving store manager disputes
Provides Corporate Department Division personnel with additional information or explanation of services
Discusses products offered and ensures customer satisfaction
Tactfully handles confrontational or stressful interactions with the drivers & store managers
Completes supporting paperwork and data entry as required
Accurately captures customer information and report to managers for reference
Kept abreast of all company announcement emails and factory recalls
Maintained accuracy for any potential product replacement items for trailers to insure there was no damage to products
Ensure DOT compliance for company trailers
Creates and maintains service reports
STERLING PHYSICAL THERAPY – : June 2009 to November 2010 Sugarland, Texas
Clinic Administrator
Schedule appointment for clients
Clearly explain patient benefits and financial responsibility
Provide insurance verification on patient accounts to determine and ensure collectability
Collection of Co-Pays and Deductibles
Investigating billing problems and formulating solutions
Performing tasks associated with secondary insurance claim submissions
Preparing and attaching EOB from primary payer as necessary
Ensuring patient files are well documented and remain confidential
Charge posting and processing of insurance claims
Troubleshooting and assist customers via phone and in person with billing questions or issues
Calling patients to collect on unpaid balances
Manually enters patient demographic and insurance information into software systems
Sets up payment plans for patients
Adjust self-pay accounts as needed
Participate in promotional events and marketing campaigns to support company brand
Provides excellent customer service
Answered patient and provider phone calls
Reviewed files and records to answer request for information
Created, typed and modified clinic documentation
Maintains continuity among work team
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