Rachel Hiatt
Mount Airy, NC
(C) 336-***-**** (E) *************@*****.***
Summary
Dependable medical team member with 5 years of multi-function experience. Talented in supporting office operations and physicians by coordinating and safely documenting patient information. Friendly and helpful in patient interactions to improve satisfaction ratings, patient loyalty, and productivity.
Skills
• Medical and Insurance billing
• Account Management
• Data entry
• Organization and Multi-tasking
• Charting expertise
• Computer skills
• Telephone etiquette
• Effective written and verbal
communication
Experience
11/2014 – 07/2020 Buttonwood Chiropractic Center – Mount Airy, NC Chiropractic Assistant
• Assigned procedure and diagnosis codes for insurance billing using ChiroTouch.
• Maintained Accounts Receivable and Accounts Payable for patients and the office.
• Collected forms, copied insurance cards, and coordinated patient coverage information for billing and insurance processing.
• Experienced in front and back offices, controlling patient flow, collecting payments, and assisting in delivery of quality healthcare.
• Performed therapies on patients under doctor supervision.
• Recorded vital signs and medical history for new patients and patients in need on examinations with new injury and/or illness.
09/2011 – 11/2015 Gondola Italian Restaurant – Mount Airy, NC Manager/Waitress
• Trained employees on additional job positions to maintain coverage of roles at all times.
• Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Education and Training
09/2020 Medical Billing and Coding Diploma
Certified Billing and Coding Specialist (CBCS) - NCCA Ashworth College – Norcross, GA
08/2012 – 2019
Surry Community College – Dobson, NC
Medical Science
Certifications Obtained:
Certified Chiropractic Assistant
(Current)
Certified Nurse Aid I & II
Phlebotomy