Ross Demopoulos

**** ******* **** *****: adhx7o@r.postjobfree.com

Waterford MI, 48329 Cell: 248-***-****

Bachelor of Applied Science (B.A.Sc.), Computer and Information Sciences 2004, Baker College

Google AdWords Certified, License January 2013

PROFESSIONAL EXPERIENCE:

12/2018 to Current Pilots HQ

Warehouse Worker

Assist with shipping & receiving goods/materials

Prepare order requests

Organize items to company standards

Record and maintain inventory levels

Maintain a safe and clean work environment

Reliably pull and process orders, logging items as required

Accurately restock incoming items, logging items as required

Work cooperatively with team members and supervisors

Keep the warehouse clean and organized

12/2017 to 9/2018 Rite Aid

Picker

Push/pull tote sacks from the general tote area to the staging roller area

Determine items to be picked

Convey items to totes, and seal totes

07/2014 to 06/01/2017 Auto Loan Options

Digital Marketing Manager / Lead Engine Manager

Manage the SEM efforts of the company using Google Adwords, Bing/Yahoo! Ads, Twitter, Facebook and other 3rd party companies

oGenerate an automotive subprime financial lead through the application forms found on our landing pages.

oCreate and optimize Search and Display campaigns for various devices.

oPerform A/B testing on ads

oResearch new keywords and perform bid adjustments to increase market share.

Manage Lead Engine operations for the company.

oPurchase automotive financial leads from a wholesale network of Automotive Lead Generation companies at a low price and sell to contracted dealerships at a higher price insuring an optimal ROI (return on investment).

oMeet with Regional Sales Representatives to optimize the client's lead quality.

Data Entry Auditor

oAudited sales contract setup through the company's verification processes

oData Entry of sales contracts into Web UI based database.

Administration Manager

oCreate companywide processes that all departments must adhere to

oWorked with programmers on updating proprietary system functionality and reporting.

oCreated flow charts and time tables with programmers on how and when to implement new software updates.

oCollaborate with contracted web designer to set guidelines and expectations for site layouts, content, and updates.

03/14/2012 to 06/9/2014 Auto Credit Express

Search Engine Marketer

Manage Pay Per Click advertising through Google Adwords, Bing/Yahoo! Ads, and other 3rd party PPC companies in order to convert financial lead through the application forms found on the landing pages.

Create and optimize Search and Display campaigns for various devices.

Perform A/B testing on ads and coordinating with a Creative Department to create new Landing Pages and Banners.

Coordinating with our Programming Department to place conversion pixels, retargeting tags, and update application form functionality to track and increase campaign optimization.

Use Excel to perform mass updates to URL structure

Use SQL or Access to create queries for reporting performance and analysis in addition to creating joint tables between keyword performance on the publisher site and revenue data on the internal lead engine database.

Research new keywords and perform bid adjustments to increase market share.

12/01/2010 to 03/14/2012 Auto Credit Express

Dealership Support

Provide support and training to automotive dealerships using a proprietary web UI called Lotpro.com that managed financial leads, customer contacts, templates, bankruptcy lists, and basic administrative functions for either financial managers or dealership owners to add/edit dealership employee login/password information.

Data entry and contract audit of dealership data

Manage financial lead distribution settings via web UI Fundingway.com, a proprietary lead engine system.

09/2005 to 06/2009 Flagstar Bank Corp.

Help Desk Analyst

Troubleshot proprietary application run time errors, password failures and hardware related technical issues.

Used SQL to repair loan information on the database using command lines with the Oracle 10 interface.

Reviewed data entries on mortgage products to validate system information.

Supported employee and customers using a remote access desktop streamer.

Documented user requirements and acceptance criteria.

Administered Lotus Notes 6.5 through 8.0.

Installed and configured support of Lotus Notes.

Trained employees with use of the Lotus Notes application.

Provided assistance with display layout and customization settings within the user’s inbox.

Helped setup and provided instructions on administering self created groups.

Assisted with configuring archives for the employees.

Created database links in the workspace area of Lotus Notes for access to several forms located in various servers.

Administered Novell Identity Manager and Novell Access Manager.

Supported employees with security access of Novell with password resets or clearing account lock outs.

Maintained synchronization of Novell access with Microsoft Active Directory on assigned site’s domain server.

Coordinated user administration updates with the Information Security department.

Provided network access support to employees with the company servers.

Completed File restoration requests.

Assisted employees with configuration of VPN access through their laptop devices.

Administered Windows Server 2003 Active Directory.

Supported employees with security access with password resets or clearing account lock outs.

Assisted with creating and deleting users with the Information Security department.

Configured and maintained user profile properties.

Repaired database connectivity issues with proprietary software file directories integrated with Active Directory.

Repaired broken database links that caused Lotus Notes to not function properly (i.e. Name directory of email server).

Assisted on automating synchronization of contact lists with Blackberry devices.

Performed Enterprise Activation with Blackberry devices for integration with internal email system.

Gathered data from the consumer and notified Information Security with any identification theft phishing attempts.

Installed, configured and repaired various proprietary and license software such as Remedy PeopleSoft, eFax, and Altiris applications.

Provided assistance with internet and intranet site navigation.

Restored user profile access rights to all supported software.

Re-established network connectivity though LAN and wireless access.

Education

Bachelor's in Computer Information Sciences Baker College - Auburn Hills, MI September 2000 to June 2004

Skills

• Digital Marketing (6 years) • Google Analytics (6 years) • Google Adwords (6 years) • Bing Ads (6 years) • Advertising • Marketing •Social Media Marketing (3 year) • Search Engine Marketing (6 years) • PPC Campaign Management • WordPress • Analytics • Search Engine Optimization (SEO)

• Help Desk • VPN • User Interface (UI) • Linux • Software troubleshooting • Information security • Microsoft Office • C# (Less than 1 year)

• Order Puller • Picker Packer • Unloading • Warehouse Associate • Shipping• Shipping Receiving • General Labor • Loading

Links https://www.coursera.org/account/accomplishments/certificate/VLULZPGRT6EB

Certifications and Licenses

Google Adwords Certification January 2013 to Present

Google - IT Support Professional Certificate October 2020 to Present

Google IT Support Professional Certificate Issued by Coursera

Those who earn the Google IT Support Professional Certificate have completed five-courses, developed by Google, that include hands-on, practice-based assessments and are designed to prepare them for entry-level roles in IT support. They are competent in foundational skills, including troubleshooting and customer service, networking, operating systems, system administration, and security.

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