Personal Assistant Office
Resume:
Lewis F. Hurt Jr.
Cleveland, Ohio
***********@*****.***
EDUCATION
Loyola University Chicago
Bachelor of Arts in Communication Studies
Graduation: May 2020
WORK EXPERIENCE
Keybank National Association, Cleveland, Ohio– October 2020- present Lead Specialist, Collections
● Receive inbound and place outbound calls in regards to delinquent accounts in a fast paced environment.
● Place/receive calls via the telephone as well as an automated system.
● Set up payment arrangements to reduce delinquency.
● Proactively identify settlements, re-ages, modification and extension opportunities.
● Add, change, and delete information in multiple file screens within multiple collection systems. Loyola University Chicago: School of Communication, Chicago, IL – August 2019- May 2020 Student Worker
● Answered phone calls
● Assisted administrative assistants with daily office duties
● Assisted students with advising appointments
Morgan Jones, Chicago, Illinois – November 2019-January 2020 Personal Assistant
● Composed presentations
● Ran errands
● Made travel arrangements
● Monitored personal expenses, oversee monthly/annual budgets for projects
● Managed schedule and appointments
The Cheesecake Factory, Westlake, Ohio – October 2017-November 2018 Host
● Greeted guests at the door and seat them immediately
● Expedited table cleaning so guests could continue to be seated as quickly as possible
● Answered questions for guests about specials, catering, and takeout
● Collaborated with coworkers and management to provide the best experience to guests Margie Korshak, Inc. Chicago, IL – September 2017 - December 2017 Theater Intern
● Monitored theater press coverage for Broadway In Chicago productions
● Typed press reports highlighting the shows’ coverage
● Assisted the public relations executives with projects
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