Security Manager

Aaron McTell

Phone: 919-***-**** Email: *******@******.****.***

Website: www.linkedin.com/in/amctell/ Location: Raleigh, North Carolina

OBJECTIVE

Seeking a fulfilling position within the Information Technology field that offers growth opportunities and allows me to further develop upon my technical skills and knowledge.

EXPERIENCE

CITRIX SYSTEMS INCORPORATED Raleigh, North Carolina

Customer Success Manager July 2020 - Present

●Manage a portfolio of 70-100 Cloud based customers

●Measure and monitor customer adoption based upon consumption and active usage

●Organize and conduct technical onboarding for customers to begin utilizing various cloud products

●Collaborate with internal teams to drive customer success

●Collaborate with customer leadership to define core business drivers and identify successful outcomes

Technical Analyst (Leadership Development Program) July 2019 – July 2020

●Configure mock virtual IT management environments using Microsoft Server 2016 & Citrix Cloud

●Shadow various consulting engagements surrounding the implementation and configuring of Citrix products

●Attend Virtualization, Group Policy Management, Image Management, and End User Enablement seminars

●Refine base skillset through hands-on and real-word situations

●Work with internal team to assist the onboarding on new hires

DUKE UNIVERSITY OFFICE OF INFORMATION TECHNOLOGY Durham, North Carolina

Information Technology Security Analyst - Intern June 2018 – July 2019

●Analyzed Splunk records via dashboard to determine if user accounts were compromised

●Review suspicious E-mails sent to Duke University users to determine possible phishing or spam

●Route network vulnerability tickets to appropriate technical support group

●Partake in community outreach to inform users of Duke University IT Security policies and procedures

●Inform users of potential Viruses or Trojans that may be on their personal devices

Service Desk Analyst - Intern June 2017 – June 2018

Reset user passwords for faculty, students, and staff

Tier I support for various applications such as Sakai, Duke@Work, and OneLink

Escalated and routed tickets to proper groups within Office of Information and Technology

Updated Sympa mailing list at user’s request

Verified and investigated unusual account activity for Security Group

EDUCATION

NORTH CAROLINA CENTRAL UNIVERSITY Durham, North Carolina

Bachelor of Science in Computer Science & Business Graduated May 2019

Concentration: Information & Communication Technology

Relevant Coursework: IT Security & Risk, CCNA 1, Business Process Management, Project Management, Python Programming, C++ Programming, Principles of Management, Systems Analysis & Design

Magna Cum Laude

6x Honor Roll List Awardee

Tau Sigma National Honor Society Inductee (2017)

CERTIFICATIONS

Microsoft Technology Associate: Security Fundamentals (MTA)

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