Social Media Executive Assistant

Dresdynn Warnell

*** * **** **, *** York, NY ****9

**** ** ***** ***** *******, TX 78641

Cell: 361-***-**** Email: **************@*****.***

EMPLOYMENT

United Leg Wear Manhattan, NY

Administrative/Executive Team 10/2019-Present

Implemented systems to increase organizational efficiency, workflows, and operating

procedures

Created database for office supplies, copy machines, vendors and contracts to ensure

supplies readily available with procurement and costs within policy guidelines and

agreed upon service level agreements

Scheduled meetings, conference calls, prepared meeting room for in-person or

conference calls and greeted guests and attended to their needs

Assisted with record keeping, credit card reconciliation, expenses and receipts using

QuickBooks and Concur

Routed calls and messages to appropriate individual or voice mail and provided

troubleshooting when needed

Cultivated relationship and communications with clients and stakeholders to learn

business priorities and broaden level of support and assistance

Answered incoming calls in a friendly and courteous manner

New York Red Bulls Harrison, NJ

Premium Services Representative 1/2018 – 8/2019

Engaged fans and provided accurate information about the New York Red Bulls and Red

Bull Arena

Provided a high level of customer service; excelled at customer facing communication,

developed a strategic approach for prospecting, objection handling, and buyer research to

increase sponsors and donors for game day activities

Problem-solved to increase engagement by effectively communicating with guests and

season ticket holders, actively listening, and building relationships

Provided the best game day experience by being engaging, authentic, and passionate

Romain Tower Houston, TX

Executive Assistant to CEO 1/2014 – 8/2017

Participated in the establishment of administrative standards

Assisted with development of social media, marketing and branding campaigns for

executive leadership

Developed Internal Database Framework to catalog received resumes and resumes retrieved from on-line systems to ensure a robust talent pipeline

Leveraged relationships with industry professionals through networking and cultivating sustainable relationships

Assisted with meeting preparation, conference call preparation, & all stakeholder

engagement

Assured specific levels of quality and progress of field operations are being met for

reports and observation

Handled confidential information on a routine basis for executive staff

Scheduled ongoing sessions to assess progress and assist in navigating obstacles or

challenges

Effectively managed C Suite Executives’ schedules, international and domestic travel

arrangements and reconciled expenses and receipts using Concur

Completed after meeting duties activities including meeting minutes, update project

trackers/spreadsheets, replenish supplies/clean/organize equipment and room

Assisted COO with development of meeting materials, presentations, brochures and agendas

Ensured compliance with federal, state and local guidelines, mandates and ordinances

Bloomington School District (On site monthly/remote) Bloomington, TX

Executive Assistant/Social Media Coordinator 5/2014- 1/2015

Anticipated the needs of executives and proactively addressed all needs

Managed $150,000 travel budget to coordinate domestic travel with ground

transportation, hotel accommodations & expense reports

Maintained all social media platforms and social media accounts for organizational

leadership (remote)

Prepared, reviewed and processed expense reports and reimbursements in accordance

with policy and guidelines (remote)

Coordinated communication, escalated and facilitated resolution of risks, issues, and

changes

Houston Texans Houston, TX

NFL Cheerleader 4/2010-4/2014

Enhanced game-day and fan experience

Participated in community events, cheerleader appearances and service endeavors

Served VIP's and NFL elite in owner clubhouse

Worked collaboratively within a team setting to provide positive outcomes for

participants

Developed and implemented social media campaigns to promote Houston, Texans

Hosted NFL private events with VIP staff and customers, focusing on public relations, public speaking and team promotion

Completed over 200 appearances, including radio and TV commercial appearances as well as performances in front of 80,000 spectators

Abercrombie and Fitch Houston, TX

Retail Sales Associate 9/2009-9/2011

Provided personalized service to customers and developed relationships ensuring repeat customers and increased sales

Drove sales through engagement of customers, suggestive selling, and sharing product knowledge

Greeted and received customers in a welcoming manner

Directed customer to drive sales using personal interaction, visualization, and suggest selling

Recognized and awarded for providing outstanding customer service

Documented increased sales by creating and updating customer profile records and using profiles and anecdotal stories for social media campaigns and media blitzes.

Managed financial transactions with attention and detail to ensure accuracy and to provide a customer focused interaction

Processed payments by totaling purchases, processing checks, cash, and store or other credit and debit cards

Assisted with inventory, including receiving and stocking merchandise

Kept clientele informed by notifying them of preferred customer sales and future merchandise of potential interest

EDUCATION

University of Houston -Houston, TX 8/2012-8-2019

Communication Major: Comm-Health/Public Relations, BA

Achievements: Vice-President Student Government

Activities: Habitat for Humanity, Boys and Girls Club

Captain- Houston Texans Cheerleaders

Computer and Technical Skills Proficient in: Microsoft Office: Word, Excel, PowerPoint, Adobe Illustrator and Photoshop, Google Suite

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