IT Manager
Resume:
Billy Wade Oakes
Atlanta, GA
****.*****@*******.***
https://Linkedin.com/in/billy-oakes
Summary
Technically minded and solution-oriented professional with extensive experience in managing Information Technology (IT) teams, operations, software development, and engineering. Proven track record of leading technical projects from inception to completion within time and budget. Skilled in formulating strategies to develop products / applications and documenting product specifications according to market trends. Demonstrated success in leading and training cross-functional teams for continuous process improvement. Experienced in bridging the gap between the business and IT / Engineering. Demonstrated success in partnering closely with Leadership to align team goals to the broader goals of the business.
Education
Bachelor of Science in Computer Science
University of Alabama, Tuscaloosa, AL
Certifications / Specialized Training
SAFe 4 Certified Agilist (Nov 2017)
oScaled Agile, Atlanta, GA
Pragmatic Marketing Foundations and Build Certification (Feb 2017)
oPragmatic Marketing, Huntsville, AL
Scrum Master Certification (Mar 2012)
oScrum Alliance, San Francisco, CA
ITIL Foundation Version 3.0 Certified (Aug 2011)
oExin, Huntsville, AL
Jacobs Leadership Development Program (Sep 2010)
oJacobs, Pasadena, CA
Jacobs Management Leadership Course (May 2007)
oJacobs, Pasadena, CA
Jacobs Project Management and Applications Development (Feb 2007)
oJacobs, Pasadena, CA
General Dynamics Finance for Non-Financial Managers (Jul 2005)
oGeneral Dynamics, Reston, VA
Experience
National Cash Register (NCR) September 2017 - Current
IT Manager - Senior
Atlanta, GA
Led a dramatic reduction by employing best practices across all retail software products for external customer reported defects by 80% over 1 year
Renegotiated external hosting vendor agreement that save the company over $1.5 million dollars per year
Directed effort to improve retail product production stability and uptime by over 50% by directing the implementation of monitoring and best practices
Led all teams in improving Service Level Agreements (SLA’s) on initial response by 52% and on resolution time by 65% by driving focus and accountability
Drove effort to raise NCR’s Net Promoter Score (NPS) for the Retail sector from an abysmal -17 to +18 over a period of 2 years by implementing SLA improvement and external backlog reduction schemes
Synapse Wireless February 2014 – April 2017
Software Development Manager
Huntsville, AL
Solely responsible for building three product development teams from the ground up in Coimbatore and Bangalore, India to achieve targeted goals
Successfully delivered 3 Internet of Things (IoT) products to the US / India market on time and within budget by employing Agile / SCRUM product development strategies coupled with solid Product Management techniques
Reduced company defect backlog for IoT products by over 65% over 1 year by implementing Quality Metrics and Key Performance Indicators (KPI’s)
Jacobs Engineering August 2006 – February 2014
IT Manager - Senior
Huntsville, AL
Retired multiple, legacy systems by migrating multiple user groups to a single application which reduced cost to maintain by over $750k per year
Negotiated licensing agreements with third party vendors that saved the company $1.2 million over a period of three years
Led contract negotiations with 3rd party hosting providers for establishment of Service Level Agreements (SLA’s) as well as pricing that saved the company over $425k per year
Transformed software teams from “Waterfall” based methodology to Agile / SCRUM, which resulted in a dramatic reduction in rework by over 50%
Led team in re-architecture of a legacy suite of tools that resulted in reuse of more than 80% of code base and reduction in maintenance costs by 60%.
General Dynamics May 2001 – August 2006
Lead Software Engineer
Redstone Arsenal, AL
Successfully established and delivered development project milestones
Led peer reviews based on established coding standards
Coordinated development efforts for geographically distributed teams
Led team in implementing process and procedures that led to achieving a CMMI Level 3 rating
Technical Proficiencies / Skills
Agile / SCRUM, Continuous Improvement, Key Performance Indicator (KPI’s) Implementation, Service Level Agreements (SLA’s), Development Management, Project Delivery, ITIL Foundation v3.0, UML, Tableau, Power BI, SharePoint, Jira / Confluence, Visual Studio, SQL Server, SQL Server Reporting Services (SSRS), Visio for Enterprise Architects, Microsoft Team Suite, Microsoft Project, C/C++, Visual C#, ADO.NET, Microsoft ASP.NET, XML, Microsoft Windows, Unix, Mac OSx
Soft Skills
Integrity, Communication, Continuous Improvement, Problem-solving, Critical Thinking, Growth Mindset, Focus Mastery
Awards
NCR Continuous Improvement Award (Feb 2020)
Jacobs Directors Award (Jul 2012)
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