Kierra M Tillar

**** * ******** **

Unit *, Richmond Va 23223

804-***-****

adhwvt@r.postjobfree.com

Objective

My excellent communication skills and ability to adapt to various situations will be an asset to your company. I am seeking a full time entry level position where I can interact with the public and grow within the company.

Work Experience

Maximus Federal Gen Med Tier 1/ Dual Medicare/Marketplace 08/2018-04/2020

Responding to numerous phone calls and e-mails

Responding to telephone inquiries within set time frames

Completing all assigned training as necessary

Assisting callers with finishing online applications

Maintain accurate and complete documentation of all inquiries

Minacs Patient Care Advocate 09/2014-10/2017

Handle inbound and outbound member, provider and physician calls

Answer questions related to pharmacy benefits

Work with other operational departments to research and resolve mail order and claim issues

Maintain accurate and complete documentation of all inquiries

Suntrust Mortgage Mortgage Default Specialist 07/2013-09/2014

Process routine transactions

Handle high volume inbound and outbound calls

Documented loan history and respond to customers, investors, or third parties

Researching/preparing document

Analyzing request in accordance with established guidelines and determined appropriate course of action

Exclusive Staffing (Capital One) Fraud Investigator 04/2008-05/2012

Investigate fraud activity

Handle high volume phone calls

Completed fraud and identity theft reports according to policy and procedures

Conduct identity verification through multiple state, federal and local agencies

Conduct security deposits and account holds

Education

Highland Springs High School Advanced Diploma 2006

Virginia College Business 2017

Qualifications

Microsoft Word/Excel/Power Point/Spreadsheet/Basic computer skills/outlook

Avaya Communication system

Type 40 wpm

Reference

Available upon Request

Contact this candidate