Quality Engineer Manager

Mechanic / Team Leader / Field Service Tech

Accomplished service professional offering extensive global experience in the defense and manufacturing sectors with military vehicles, prototype builds, limited production runs, vehicle testing, and production run deficiency captures. Experienced in working with the US Army and multiple foreign militaries. Supported testing while working diligently to ensure tasks were completed on time while keeping costs down.

Key Skills:

Leadership

Static and Towed Dynamometer Testing

Cost Reduction

Endurance Testing

Quality / Failure Analysis

Performance Testing

Air Brakes

Durability Testing

Electronics

Wind Tunnel Testing

Blast Testing

Crash and Safety Testing

Professional Experience

SEG - AUTOMOTIVE, Novi, MI

Senior Quality Technician 2018 - 2020

Responsible for testing non-conforming material, all field returns were torn down for a complete analysis

Worked directly with Quality Engineer(s) and responsible plant engineer(s) to identify root cause and potential corrective actions

Input all data into SAP (IQOS) global tracking module and all results of the findings form the teardown analysis.

Notified Quality Engineers when new failure modes were identified

Able to read component drawings and understand test specifications.

Utilized strong customer interface relations while interacting with customers during Joint Failure Analysis

Prepared, read and interpreted written reports, correspondence, instructions, procedures and guidelines.

Listened and responded to customer questions; resolved customer’s problems to customer’s satisfaction.

NAVISTAR DEFENSE, Madison heights, MI

Field Service Engineer 2011 – 2018

“Road warrior”, often leaving with little notice for emergency projects to initiate and set up contacts, assess issues, communicate with leadership and devise solutions for the customer’s needs in projects lasting from days to months.

Utilized talents to carry out such tasks as testing support, test drive operator, failure diagnosis, production run deficiency capture, operator and repair training, production launch support, military testing, and project support.

Provided support services at AEWE Fort Benning, GA (4months), SPAWAR integration (6 months), and RCMP TAV (8 months).

Supported multiple projects and tests at multiple military bases, manufacturing plants, dealerships and upfitters.

Supported verification and validation of service manual builds for US military.

Supported wind tunnel testing at NASA Ames Research Center for D. O. E. Supertruck .

Supported wind tunnel testing at Modine Manufacturing; Racine, Wisconsin

Supported wind tunnel testing at MAHLE Behr; Troy, Michigan

Supported wind tunnel testing at Detroit Diesel; Detroit, Michigan

Supported Towed Dynamometer testing at Navistar Proving Grounds; New Carlisle, Indiana

Provided support to Marketing in displaying and demonstrating vehicles across the globe.

Demonstrated vehicle use and operation across multiple locations, (e.g., the United Arab Emirates and Saudi Arabia), including US military bases and test facilities.

NAVISTAR DEFENSE, Madison Heights, MI

Field Service Representative (on contract from Livernois Vehicle Development) 2008 – 2011

Supported blast testing, ballistic testing, endurance testing, performance testing, and durability testing on MaxxPro MRAP, MATV, HTT, and MXT TSV.

Offered support services at Yuma Proving Ground (11 months) and Aberdeen Proving Ground (28 months).

LIVERNOIS VEHICLE DEVELOPMENT, Inkster, MI 2003 – 2011

Mechanic

Supported dynamometer testing for Livernois Motorsports

Ensured the functionality of various design prototypes and builds.

Conducted Ford crash and safety testing to identify areas of improvement.

Reconstructed buildings to improve the safety and structural integrity of the environment.

Captured production run failures to identify issues within the process for prompt resolution.

Utilized knowledge to become certified in Automotive Glass Replacement and AGRSS trained.

SERVO MOTORS AND DRIVES, LIVONIA, MI 2002 – 2003

Production Manager, Inside Sales, Motor Technician

Worked with customers and shop to assure a timely and quality repair to meet the customer’s needs.

Oversaw all facets of running a mechanical shop, encompassing inventory control and invoicing.

Estimated repairs, wrote work orders, and invoiced customers.

Training diagnosing, rebuilding and testing servo motors and drives concentrating on Fanuc.

DETROIT RADIATOR CORPORATION 1998 – 2001

Warehouse and Shop Manager

Scheduled deliveries and managed drivers’ schedules and routes for prompt delivery and distribution.

Increased profitability while managing wholesale and retail sales for the organization.

Performed inventory checks and set levels for the warehouse.

Performed all duties as an automotive shop manager including customer service, writing estimates and invoices, overseeing and assigning jobs to mechanics, training employees as well as performing functions as a mechanic.

Oversaw all facets of running a mechanical shop, encompassing inventory control and invoicing.

Estimated repairs, wrote work orders, and invoiced customers.

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