Manager Service
Resume:
RASCHELLE OLIVIER
Eden Park
Brackenfell
7550
****************@*****.***
Personal profile
I have had the pleasure of working within the Hospitality industry for a number of years and I have gained a diversity of experience and have progressed into a senior position. I have proven that I have the ability and necessary experience to have advanced me into a senior management level. I am ambitious, conscientious, dedicated and precise in all the work that I undertake. I have pride in my achievements and pride myself as a team player and leader. I have learnt valuable people skills while working with in the industry and will be a valuable employee to any company and offer full commitment and integrity.
Objectives
To acquire a challenging position in an environment where I can best utilize my skills and knowledge. To obtain a management position, in which I am given the opportunity to play a direct role in the unlimited growth and success of solid organization.
Experience
Name of Company
Hidden Leaf Eatery, Woodstock
Position held
General Manager
Duties / Skills
• Maintain the day in and day out operations and management of the restaurant
• Manage a team of staff including the training, and general supervision
• Oversee that all duties are completed correctly, and that cleanliness and maintenance are maintained
• Providing excellent customer service to guests.
• Enforce and monitor all health, safety, and sanitation standards in their area
• Planning and implementation of events.
• Organization and implementation of private functions.
• Handle guest complaints according to provided guidelines
• Responsible for quality assurance of products
• Product ordering.
• Stock takes.
• Food cost.
• Menu development.
• Cash up
• Budget analysis.
Length of service
September 2019 – Present
2 P a g e
Name of Company
Signal Gun Wine Estate, Durbanville
Position held
Front of house manager / Functions Co-Ordinator
Duties / Skills
• Maintain the day to day operation and management of the restaurant
• Manage a team of staff including scheduling, training, and general supervision
• Oversee that all duties are completed correctly, and that cleanliness and maintenance are maintained
• Providing excellent customer service to guests and excellent leadership to employees
• Enforce and monitor all health, safety, and sanitation standards in their area
• Assist with catering function management
• Handle guest complaints according to provided guidelines
• Work closely with the Back of House Manager to provide a seamless experience
• Responsible for quality assurance of products
• Arranging and coordinating functions from start to finish
• Ensure delivery on time and to perfection
• Liaising with the customer & suppliers with regards to the function
• Arranging entertainment for the venue
Length of service
Sept 2017 – Sept 2019
Name of Company
Signal Gun Wine Estate
Position held
Waitress
Duties / Skills
• Customer service
• Stock take & inventory control
Length of service
Apr 2016 – Sept 2017
Name of Company
Olive Pots, Owner
Position held
Self Employed
Duties / Skills
• Manufacturing of pots
• Design of artwork
• Advertising
• Sales
• Marketing
• Liaising with customers
Length of service
Oct 2015 - ongoing
3 P a g e
Name of Company
Balt Designs
Position held
Office Administrator
Duties / Skill
• Typing of all correspondence, quotes, invoices
• Answering calls
• Ordering of raw materials
• Following up on outstanding payments
• Filing
• Diary management
• Assist with payroll
Length of service
Jan 2010 - Apr 2016
Name of Company
BRC Construction
Position held
Admin Assistant
Duties / Skills
• General office duties including typing of correspondence
• Filing of documents
• Reception
• Diary management
• Following up on deliveries to site
• Assist with payroll
• Inventory control of PPE
Length of service
Jan 2009 – Dec 2009
Name of Company
The Sound Studio
Position held
Hostess / waitress
Duties / Skills
• Greeting customers
• Stock take
• Assist with catering
• Arranging functions
• Advertising
Length of service
Ongoing as and when there were functions
4 P a g e
Primary Education
Name of School
Damelin College,
Highest Standard obtained
Matric
Subjects
English First Language HG
Afrikaans Second Language HG
Geography HG
Biology SG
Mercantile Law SG
Business Economics SG
Tertiary Education
Name of School:
International Open Academy
Subjects:
Criminal Phycology
(currently studying)
Name of school attended
Damelin College
Subjects
Business management and Photography
References
Charlene Venter, General manager, Signal Gun - 067-***-**** Brett Mannix, General Manager, Signal Gun - 079-***-**** Gerry Middelditch, Owner BRC Construction - +44-784******* Shirley Middleditch, Owner The Sound Studio - +44-784*******
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