Concierge

Manuel Figueroa

**** ******** **** ******, *** York, NY 10024 Ph: 254-***-**** ********.******.*******@*****.***

Automotive Salesperson

SUMMARY: Well-rounded multilingual, hospitality professional able to wear many hats. Sales leader who always aspires to motivate others, have the ability to build interpersonal relationships and rapport at all levels.

QUALIFICATIONS:

Languages

Fluent in English, Spanish and German. Conversational in French and Italian

Computer

Highly proficient with Microsoft Word, Excel, Outlook, and PowerPoint

Selling

Highly persuasive individual who focuses on personalized customer service

Adaptability

Skilled at learning new concepts quickly while working well under pressure

WORK EXPERIENCE:

Brand Ambassador - Valentino (Handbags), SAKS Fifth Ave 10/19—present

Immediately welcomes customers as they enter the area and proactively offers assistance

Provides a dynamic service presence to each location

Skilled at asking appropriate questions to identify a customer's needs in order to effectively provide them guidance or directions

Able to quickly assess customer needs in terms of: special occasion, vendors/product of interest, special language needs, how much time customer has, etc.

Demonstrates a high level of energy and the ability to multi-task in a fast-paced environment

Able to understand a customer's concerns and quickly determine solutions with limited supervision

VIP Concierge Lounge Attendant, New York Marriott Marquis 10/18—02/19

Welcome and acknowledge all guests according to company standards. Speak with others using clear and professional language, and answer telephones using appropriate etiquette.

Follow all company and safety and security policies and procedures; report any maintenance problems, safety hazards, accidents, or injuries; complete safety training and certifications.

Support team to reach common goals.

Concierge Lead/German Wedding Tour Guide, Tui Group 02/16—08/17

Top Sales person in American soil & responsible to train other concierges

Act as a point of reference for hotel guests who need assistance or information.

Experienced in International clientele handling in all the mayor USA cities and Europe

Arrange Broadway shows, excursions, tours, transportation, etc. for the North-East of the US.

Handling cash and credit cards sales transactions.

Office Assistant, University of Maryland University College 06/11—06/14

Managed the university’s computer lab

Oversaw the online portal for downloading, proctoring and submitting exams for over one thousand students

Advised students on curriculum requirements and provided general guidance

EDUCATION

Marko Lampas Opera Studio – Manhattan, NY, Operatic Tenor student

University of Maryland University College – Adelphi, MD, Liberal Arts Associates Degree

Central Texas College – Killeen, TX, High School Equivalency Diploma

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