Repair, replace, upgrade, test, and evaluate hardware and software.

FRANK ROBAINA

San Francisco, CA ***************@*****.*** 415-***-****

SUMMARY

Seeking position applying my customer service and troubleshooting skills.

Experience in troubleshooting issues for customers, providing quality customer service by having a personable attitude and clearly explaining technical concepts and solutions to the problem.

Constantly learning new technical skills and concepts to be best prepared to resolve issues.

Diversity driven, experienced working with diverse individuals – fluent in verbal and written Spanish.

EDUCATION

City College of San Francisco

Pursuing Computer Networking and Information Certificate

CERTIFICATES

American Red Cross Training

Adult and Pediatric First Aid/CPR/AED

Certified Forklift Operator

OSHA Certification

Google IT Support Certification

IT Support Specialist

RECENT EXPERIENCE

Recompute Technician August 2020 – Present

SF Goodwill

Receive and ship all process materials; process unsorted materials by using warehouse tools. Sort materials for Recycle, Recompute, and other streams. Test Data Products for functionality, resell and/or appropriate disposal. Sort E-waste, Hazardous Material and Universal Waste for proper disposal. Maintains documentation for operation.

House Manager December 2019 – June

City of Palo Alto's Community Services Department

This position involves significant public engagement and customer service, supporting the Art Center during events, both public and private. Provide set-up and breakdown of equipment for Art Center events including audio/video for receptions, lectures, parties, facility rentals and art festivals. Enforce facility rules and regulations and provide general event support and troubleshooting for rentals. Provide office coverage for regular Art Center staff during off-hours and vacations.

Property Manager August 1999 – Present

Property Management, San Francisco, CA

Collaborate extensively with tenants on maintenance requests and lease terms. Respond to emails, collect rent and document all accompanying paperwork. Schedule maintenance and renovation with minimal interruption to tenants. Possess competent knowledge of the use and care of tools and equipment used in facility and ground maintenance. Complete preventative maintenance inspections- regularly check buildings, grounds, and equipment for unsafe or malfunctioning conditions. Inspect new installations for compliance with safety regulations and lockout/tagout procedures. Maintain and Assist with troubleshooting and repairs of buildings and installed systems. Additional tasks include changing filters, lamp replacement, painting, preventative maintenance and getting units ready. Perform maintenance and repairs, including wood touch-up, drywall patching, painting, plumbing systems, door repairs, and lock maintenance. Conduct and maintain paint supply inventories. Coordinate roof inspections and leak repairs with vendors. Install interior artwork. Installation of panels, work surfaces, overhead bins/ lights, and warehouse storage racks.

Technical Broadband Specialist August 2006 – January2019

NBC Comcast Universal, San Francisco, CA

Perform routine troubleshooting calls from customers, handling a minimum of 8 issues per day ranging from installations and setting up of modem networks, audio, video, alarm systems including data and voice equipment. Working knowledge of Windows OS, MacOS, Android OS and devices such as mobile phones, tablets, laptops and personal computers. Educate customers on the use of the equipment, products, and services and company guidelines. Determines acceptability of video, data, and voice services by reviewing television picture quality and PC and modem connection. Perform all work and installations to conform to quality, security and safety control guidelines set by OSHA, NESC and FCC following any installation or work on cable services. Performs multi-product installations for residential, business-like products. Maintain records for each troubleshoot issue and closely collaborate with other team members and management. Achieved a high technician level role due to years of experience and training received. Oversaw more challenging tasks that require a stronger skillset to resolve. Consistently received awards based on high customer satisfaction ratings from surveys and accomplished monthly performance goals and numbers.

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