Executive Office

PAYEMAN RAJA

516-***-**** *******@*****.*** Garden City, NY 11530

HEALTHCARE MANAGEMENT EXECUTIVE

Health Care Operations Healthcare Technology Leadership Quality Optimization Revenue Acceleration

Accomplished healthcare executive and management consultant bringing an exemplary record of success delivering significant and sustainable business and revenue growth. Equipped with a unique blend of technical and business acumen, familiar with new and cutting edge technologies from across the health sector, and recognized for capacity to deliver strategic leadership and build operations reinforced with technical infrastructure and operational structures that optimize efficiency, deliver cost savings, and protect and enhance care service delivery. Proven success in reviewing and analyzing organizational structures and processes to identify opportunities that transform healthcare practices and organizations. Skilled in negotiating outsourced contracts and building strategic partnerships to aid in achieving goals.

Core Competencies

Health Care Operations

Strategic Leadership

Revenue Growth & Expansion

HIT Implementation & Integration

Management Consulting

Operational Streamlining

Quality Assurance & Compliance

Stakeholder Engagement

Risk Management

Change Management

Workflow Optimization

CLIA/AAAASF/Medicaid Compliance

Professional Experience

2008 – Present • WOMEN’S HEALTH CARE • Queens, NY

Held 3 concurrent positions within the organization. Initially started as Director of Strategy and Business Development then co- founded The KôR MediSpa with the owner of WHC before taking on the mantel of Chief Operations Officer for WHC Physician Office Laboratory, a spin-off company.

Chief Operating Officer – WHC Physician Office Laboratory (2017 – Present) Delivered astute strategic leadership, steering the launch and establishment of a new CLIA-Certified laboratory and service startup focused on enabling WHC ownership to capture untapped laboratory-related revenue streams. Directed all aspects of the business including acquiring city and state certifications, procuring equipment and specialist tools, defining the business model and formulating budgets, operating costs, and Capex, along with projecting revenue.

Hired and trained team of technicians, developed and implemented policies and procedures, and steered integration of the Lab LIS System into the WHC EMR.

Fostered and maintained strong relationships with insurance organizations and successfully negotiated agreements that ensured efficiency in payment receipt.

Developed a billing team and managed the preparation of billing contracts.

Successfully and rapidly led the laboratory into a break-even status within a few months of launch and into sustainable profit within 6 months, with current monthly revenue to expense ratio standing at 3:1. Executive Director – The KôR Medispa (2015 – Present) Co-founded and developed this healthcare venture specializing in delivering a holistic, whole-body, and lifestyle approach to aesthetics and integrative medicine. Defined a new business model, identified and managed transfer to new location to align with target demographic, along with managing PR, marketing and advertising to build and expand brand recognition and establish the service in a competitive market sector.

Expertly directed all aspects of the business including daily workflows, finance and budgeting, marketing, and HR.

Effectively managed regulatory compliance, certifications and licensure, together with implementing structures, control, policies and procedures to strengthen quality assurance and promote continuous improvement to drive increases in customer satisfaction.

Delivered financial equity within 6 months and secured sustainable month-on-month profitability.

400%

increase in month-to-month revenues

Jul 2015 – Jan 2018

New

Business

Modeling

Budget

Management

Revenue

Growth

Expenditure

Control

PAYEMAN RAJA Page 2

Director of Strategy & Management (2008 – Present) Asked by the owner of this practice to join the company to support the running and growth of the business. Took on a full range of responsibilities, including operations and HR, while growing the business. Drove expansion of the business from 1 location in Queens to a total of 5 including a facility located in Richmond Hill that grew to become the flagship.

Expertly analyzed and evaluated processes and organizational structure to identify inefficiencies and formulate and implement solutions to streamline workflows, minimize overheads and optimize revenues and profits.

Identified, developed and steered execution of business and growth opportunities including expansion to 4 additional locations, spearheading establishment of an in- house laboratory, and entry into the in-office surgery, healthcare aesthetics, and integrative medicine spaces.

Led the complex certification application processes including AAAASF certification to enable office-based surgery within the practice.

Restructured operations to accommodate rapid growth and establish greater control of costs, including outsourcing billing, successfully negotiating for the service at 3% against the going rate of 6%, delivering significant reduction in costs. 2007 • GENZYME CORPORATION • Cambridge, MA

Marketing Consultant

Delivered strategic insight and guidance on Genzyme’s online presence, including formulating and presenting recommendations to leadership on on-line channel investment and development of strategies to optimize ROI. 2007 • DOTWELL• Boston, MA

HR Consultant

Collaborated with the COO and senior management on supporting and driving forward the DotWell Human Resources initiative, including creating and establishing a DotWell employee policies and Workplace procedures handbook, and development of an employee orientation and training program.

2004 – 2006 • WOMEN’S HEALTH CARE • Queens, NY

Director of IT

Spearheaded implementation, integration, & adoption of Electronic Medical Records and practice management, one of the first private medical practices in Queens to go fully paperless.

Aided and guided leadership and senior management and on the design, install and maintenance of the IT network and intranet.

Provided strategic guidance on technology strategy and planning, reviewing new technologies and recommending technology investment, software adoption, IT staffing changes, and process improvements. Additional Experience

Business Consultant, ZT WEALTH, New York, NY 2015 – 2017 Web Administrator & Designer. TARZ, INC., West Hempstead, NY, 2003 – 2004 Regional Consultant, USCRIPTIVES, New York, NY, 2015 – 2016 Developer, Lycos Labs, LYCOS, Waltham, MA 2007 – 2008 Journalist, THE DELPHIAN, Garden City, NY, 2001

Education

MASTER OF BUSINESS ADMINISTRATION • Boston University, Questrom School of Business, Boston, MA, 2008 Concentration: Health Sector Management; Recipient of GSM Graduate Scholarship BACHELOR OF SCIENCE, COMPUTER SCIENCE • Adelphi University, Garden City, NY, 2005 Recipient of Dean’s Award Scholarship; Appointed member of Adelphi University MSA Executive Board, 2002 Additional Skills

Technical

Extensive experience in several EMR/EHR/Practice Management Solutions, Laboratory Information Systems, and Data Redundancy and Disaster Recovery Systems

Proficient in various program languages including C, C++, Java, HTML, and PHP Microsoft Word, Excel, PowerPoint, Outlook

Languages

Fluent speaker of Urdu, Hindi, Punjabi

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