Manager Sales/ Customer service specialist

Jessica Daher

646-***-**** **********@*****.***

PROFILE

• I am a dedicated, goal oriented and self-driven professional with over 9 years of experience in the Hospitality industry. My unique set of skills, and education combined with my strong background will provide a positive addition to any management team. EDUCATION

BACHELOR’S IN HOSPITALITY MANAGEMENT, MINOR: BUSINESS MANAGEMENT 2013 NEW YORK CITY COLLEGE OF TECHNOLOGY 2013 - 2015

EXPERIENCE

ASSISTANT GENERAL MANAGER THE NEDERLANDER ORGANIZATION 2016 - PRESENT TIMES SQUARE, NEW YORK

• Coordinating, directing and planning daily business operations

• Organizing weekly orders, deliveries and equipment maintenances

• Generating payroll reports, staff scheduling, managing finances and training employees

• Resolving day to day staff and guests’ inquiries and complaints CONCESSION MANAGER SANDBAR CONCESSION INC 2011 – PRESENT TIMES SQUARE, NEW YORK

• Leading a team to achieve optimum sales and guest satisfaction

• Ensuring protocols and procedures are followed to maintain company’s standards

• Interacting with diversified clienteles and delivering high level of personalized customer service

• Planning special events, closing daily sales reports and submitting weekly inventory reports FRONT DESK AGENT STAYBRIDGE SUITES TIMES SQUARE 2016 – 2017 TIIMES SQUARE, NEW YORK

• Checked in/out guests, scheduled bookings and processed payments

• Greeted and assisted hotel guests including tourists, business travelers and private groups

• Responded to high levels of reservations, emails and phone calls simultaneously

• Focused on extending excellent service skills to guests SKILLS

- Efficient problem-solving skills - Fluent in English and Arabic

- Organized and detail oriented - Proven team leader

- Micros Systems - Licensed Bartender at ABC bartending school

- Alcohol Training Awareness Program certified - Food Handler’s License

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