Isaac
Chacon
Miami – FL
******@*****.***
https://bit.ly/2L0BU8a
@YSAHAC
Computer Engineer with experiences in Software Testing under distributed, centralized and mobile platforms. Trained to carry out the entire Software Quality Assurance (QA) cycle under the ISTQB and ITIL V3 methodologies. Person with vision to achievement, entrepreneur, worker and avant-garde challenges and the development of science and engineering.
I am always interested in learning new technologies and apply them in my work, aiming at excellence in a proactive way, generating value to the organization and supporting the team where I work, offering an array of skills in data analytics, trouble shooting, customer support satisfaction with +12 years of experience in jobs related to IT. +5 years of experience working in QA teams for large software projects.
Skills
Attention to detail
Skilled with production testing and post-production monitoring.
Familiar with a variety of automation testing tools and able to provide recommendations
Soap UI Pro/Ready API
Analysis and Research
Adept at improving efficiency and increasing quality
Experience
NOVEMBER 2019 – PRESENT
Senior Test Consultant (QA) / Capgemini, EEUU
Responsible for creating detailed, comprehensive and well-structured test plans and test cases
- Development of project metrics to track and guide decisions on release preparedness
- Project metrics analysis capacity to provide data on areas to be improved as well as data to base future schedules on Estimation of the priority plan and coordination of testing activities
- Monitoring of KPIs
Achievements:
Reduction of time of attention and increase of reliability in the developments when implementing better practices of tests with multinational teams.
Deployment and certification of a program to meet requirements via Whatsapp in the Panama market in half the time planned.
Compliance with established certification times by more than 80% per month.
Average of 2 monthly projects certified and installed in production, with the least number of incidents.
Tools used:
JIRA, Selenium, SOAP, Microsoft SQL Server. Microsoft Excel, Word, Outlook, VMware, Team Viewer, WebEx, among others.
FEBRUARY 2013 – JULY 2016
Test Architect (QA) / Banco Occidental de Descuento, Vzla
Responsible for defining the testing approach and ensure its successful implementation to the developments. Developing and design test cases, test scripts, test suites-based performance test suites for variety of our business application while logging the results in a structured report.
Business Architecture Design.
Design of Architectures Goal of critical applications.
Formulation of standards for design and development of applications.
Maintenance of the Inventory of Applications.
Establishment of decisions on the architecture of applications generating standards, patterns and practices that must be reused.
Modeling and validation of architectural designs derived from requirements framed in the portfolio of investment projects aligned with the strategic plan.
Participation in the execution of concept tests.
Achievements:
Reduction of errors in 78% of the developments made to ATM and POS.
Improved certification processes by implementing fixed test documents for ATMs.
Fulfillment of the established times of certification in more than 80% monthly.
More than +60 projects certified and installed in production, with the least number of incidents.
Tools used:
Selenium, SOAP, Microsoft SQL Server. Postilion, RPG IBM, Rational Quest, Microsoft Excel, Word, Outlook, VMware, Team Viewer, among others.
OCTUBER 2010 – FEBRUARY 2013
Analyst II (QA) / Banco Occidental de Descuento, Vzla
- Analysis and Design of Cases and Test Scripts.
- Execution of Software Testing and Certification of the processes corresponding to the BPM Ultimus Suite established in the institution for the credit processes.
- Execution of Software Testing and Certification of the processes corresponding to the Internet Banking and Mobile platform of the institution.
- Weakness analysis in the security procedures and systems audit in the distributed applications platform, Internet Banking and centralized platform.
- Analysis, detection of defects and vulnerability of systems referring to Banking Processes in the development and production stages.
- Execution of Functional Tests, Regression, non-Functional, Integration, Styles and Stress to new projects and requirements in Beta phases.
OCTOBER 2017 – TO PRESENT
Sales Associate / Brandsmart USA, Miami FL
Greeting customers, responding to questions, improving engagement with merchandise and providing outstanding customer service.
Consultancy and sales in Television, Computers, Home Audio. Personal and professional attention for each customer who comes to guide and maximize sales.
Achievements:
Consistently ranked in the Top 5 of best salesman, and Top 3 in Customer Service.
Fulfillment of more than 85% of monthly sales goals in less than 6 months of being hired.
Seller with the lowest rate of returns in the company.
Improved English speaking
Education
SEPTEMBER 2004 - OCTOBER 2010
Computer Engineer / Rafael Belloso Chacin University, Vzla
Computer hardware engineers "research, design, develop and test computer systems and components such as processors, circuit boards, memory devices, networks and routers," according to the U.S. Bureau of Labor Statistics (BLS).
This degree give me the knowledge in:
operating systems;
applications: word processing, spreadsheets, accounting, database management, graphics, computer-assisted design (CAD), computer-assisted manufacturing (CAM), audio, video, media and games;
networking and communications: World Wide Web (WWW), voice over Internet Protocol (VOIP), instant messaging and email;
utilities: file handling, disk management, device drivers, archiving and backup systems;
programming languages: editing, compiling and debugging; and
security: antivirus, firewalls, encryption and user authentication.
JULY 2014
Fundaments ITIL v3 / BOD Academy
FEBRUARY 2015
Fundaments Oracle SQL / BOD Academy
OCTOBER 2011
Software Test / URBE University
JULY 2014
Business Modeling with UML / BOD Academy
References
Miguel Larreal – Banco Occidental de Descuento
Lead Software Developer
+54 9-11-273*-****
Alfredo Arias – Banco Occidental de Descuento
Manager of Quality Assurance
+54 9-11-377*-****
Jonathan Santiago – Brandsmart USA
Manager TV Department