Employee Relations Store Manager
Resume:
David J. Gibson
**** *. ********* *** *** Floor
Chicago, IL 60622
Email: **********@*****.***
PROFESSIONAL SUMMARY
I am seeking a position which will allow me to leverage my passion for HR in the realm of people, technology and innovated practices in HR to create a strategic force for the organization. My areas of expertise are in employee labor relations, coaching, onboarding, training and developing employees to meet the goals of the organization. I also specialize in recruiting or casting the right personnel in the right place with the right training to optimize individual and organizational performance. I have years of management experience and conducting investigations in a Human Resources capacity dealing with a myriad of issues from EEOC and Employment Law perspectives. Compliance from regulatory law and procedures are focal areas through my college education minoring in Employment Labor Law. I also have extensive experience in candidate sourcing, selection, recruitment, hiring, and applicant tracking.
EDUCATION
Masters of Science Human Resources Roosevelt University Graduation May 2018
Major Employee Relations, Employment Law
Participation in the 2018 Clinton Global Initiative for Redefining Education and Diversity
Masters of Business Administration Roosevelt University Graduation May 2014 Concentrations: Industrial Organizational Psychology and Human Resources
Bachelors of Science Business Management University of Phoenix Graduation March 2010
AREAS OF EXPERTISE
Recruiting and Onboarding Coaching and Counseling Employment Law
Developing Employees Change Management Methodology Employee Retention
Employee Relations Strategic Change Management Procedures
Title VII and Legal Compliance Process Improvement & Gap Analysis H.R. Investigations
Investigations Human Resources Applicant Tracking Process Design
Senior Disability Claims Representative
Sedgwick Solutions Chicago, Illinois 08/18 Through Present
Analyzes, approves and authorizes assigned claims and determines benefits due pursuant to a disability plan.
Reviews and analyzes complex medical information (i.e. diagnostic tests, office notes, operative reports, etc.) to determine if the claimant is disabled as defined by the disability plan.
Utilizes the appropriate clinical resources in case assessment (i.e. duration guidelines, in-house clinicians).
Communicates with the claimants’ providers to set expectations regarding return to work.
Determines benefits due, makes timely claims payments/approvals and adjustments for workers compensation, Social Security Disability Income (SSDI), and other disability offsets.
Medically manages disability claims ensuring compliance with duration control guidelines and plan provisions.
Communicates clearly with claimant and client on all aspects of claims process either by phone and/or written correspondence.
Informs claimants of documentation required to process claims, required time frames, payment information and claims status either by phone, written correspondence and/or claims system.
Coordinates investigative efforts ensuring appropriateness
Provides thorough review of contested claims including investigations of allegations of fraud
Evaluates and arranges appropriate referral of claims to outside vendors for physician advisor reviews, surveillance, independent medical evaluation, functional capability evaluation, and/or related disability activities.
Negotiates return to work with or without job accommodations via the claimant’s physician and employer.
Refers cases as appropriate to supervisor and management.
Maintains professional client relationships.
Performs other duties as assigned.
Supports the organization's quality program(s).
Created Processes and Policies for Corporate Initiatives.
Processed Leave Claims
Processed and reviewed Short Term Disability Claims and Created Referrals
Examining Short Term Disability Claims (STD)
Examining Family Medical Leave Claims (FMLA)
Examining Americans Disability Act (ADA)
Examining Workman’s Compensation (WC)
System Usage ADA LINK (Accommodations)
System Usage JURIS and ONE JURIS (STD)
System Usage TAMS (FMLA and TIME TRACKING)
Investigating, approving, initiating claims, denying claims,
Process Analysis for the Step Process and S.O.P.
Coordinating multiple and concurrent claim facilitation
Handled employee relations; counselling, conflict resolution and policy interpretation.
Analysis of business trends and data trends to improve performance and create new policies to coincide with growth
Reviews and processes medical information
Assistant Store Manager (Sales and Employee Development)
OfficeMax Chicago, Illinois 11/04 through 10/08
Managed 30 -35 employees: training, developing, and onboarding
Recruiting, Candidate sourcing,
Candidate Interviewing and Selection
Applicant Tracking and Trends of Turnover and Hire to Interview Ratio
Creation of Talent acquisition Team within the location
Handled employee relations; counselling, conflict resolution and policy interpretation.
Recognized as being the only store with 100% compliance for completing training modules.
Coached new managers for the district (ten stores) –Focus Areas to motivating staff, hiring quality staff
Analysis of business trends and profit and loss management
Retention of employees and career development and reduced turnover by 15%
Implementing policies and procedures to increase profitability, developing sales strategies
Processing and approving payroll and scheduling in C.B.S. and APEX based systems
Weekly 1 on 1's trainings with supervisory team (5)
Loss Prevention and processing inventory
Performance Management
Human Resources Investigations of Complaints
Assistant Store Manager (Sales Development, Training and Talent Acquisition)
Best Buy Incorporated Arlington Heights, Illinois 04/99 through 10/03
Human Resources Investigations
Managed 125 - 150 employees: hired, trained and developed, terminations, and onboarding
Handled employee relations; counselling, conflict resolution and policy interpretation
Recruiting, Candidate sourcing,
Candidate Interviewing and Selection
Applicant Tracking and Trends of Turnover and Hire to Interview Ratio
Talent acquisition Team Contacts and Participation
Analysis of business trends and Profit and loss management (District Mentor)
Retention of employees and career development Reduced Turnover by 8%
Investigated infractions of policy and conducted investigations.
Implementing policies and procedures to increase profitability, developing sales strategies
Processing and approving payroll and scheduling in C.B.S. and APEX based systems
Weekly 1 on 1 training sessions with supervisory team (10)
Creating Training Methodology Care Process
Implementation of new computer setup and design of technician’s pilot program
Store Manager Multi-Units (Interviewing Training New Managers and Supervisors)
Sunglass-Hut International O’Hare Airport, Union Station Chicago, Illinois 04/98 through 9/99
Managed 15 employees per location hired, trained, developed, and on-boarded the staff.
Recruiting and Candidate sourcing
Candidate Interviewing and Selection
Creation of Talent acquisition Team within the location
Counseling, conflict resolution and policy interpretation.
Hiring, tracking, processing new hires and terminating staff
Investigated infractions of policy and conducted investigations.
Analysis of business trends and Profit and loss management
Retention of employees and career development
Implementing policies and procedures to increase profitability, developing sales strategies
Processing, scheduling, and approving payroll
Human Resources Investigations
Human Resources Operations Manager (Coaching Hiring Training and Developing Sales Staff)
Habitat Wall Paper and Blinds Lombard, Illinois and Chicago, Illinois 11/96 through 4/98
Human Resources Investigations of all Title 7 Related Matters
Oversaw Human Resources Operations for 4 stores 2 in Chicago and 2 in Wisconsin
Conflict resolution and policy interpretation
Recruiting Staff and Staff Selection
Hiring and Onboarding Staff
Managed Vendor Partnerships and Relationships
Handled employee relations; counseling, conflict resolution and policy interpretation.
Hiring, tracking, processing new hires, and terminating staff
Investigated infractions of policy and conducted investigations.
Retention of employees and career development
Processing payroll conflicts and errors
Processed Leave Claims
Processed and reviewed Short Term Disability Claims and Created Referrals
Examining Short Term Disability Claims (STD)
Examining Family Medical Leave Claims (FMLA)
Examining Americans Disability Act (ADA)
Examining Workman’s Compensation (WC)
Human Resources Generalist
Computer City Chicago, Illinois 06/96 through 02/97
Human Resources Functions for 3 Stores Processing Discrimination and Harassment complaints
Handled employee relations for 200 Employees
Conflict resolution and policy interpretation
Recruiting Staff and Staff Selection
Hiring and Onboarding Staff
Tracking Retention Rates
Coaching and Employee Disciplinary Action
Policy and Procedure Creation
Analysis of Hiring costs and practices in relation to profit and loss
Retention of employees and career development
Implementing policies and procedures to increase for compliance
Internal Investigations for Labor Law Violations
Processed Leave Claims
Processed and reviewed Short Term Disability Claims and Created Referrals
Examining Short Term Disability Claims (STD)
Examining Family Medical Leave Claims (FMLA)
Examining Americans Disability Act (ADA)
Examining Workman’s Compensation (WC)
ADDITIONAL SKILLS - Microsoft Word, PowerPoint, Outlook, Access, Excel, Apex Payroll, C.B.S. Payroll Systems, Taleo Systems Talent Management Systems, Kronos, Sales Force, Coaching, Training, Public Speaking, Sales Development, Business Culture Changes, Strategic Planning, Career Development, Process Analysis, and Performance Improvement.
References Available Upon Request
Contact this candidate