Engineer Network

Raghunathan. G

Mob no: +91-984*******

************@*******.***

Career Summary

Around 12+ Years overall experience in Network Operation,

Demonstrated skills and working experience in IT infrastructure operations, process management and service level management

Team Player for Technical Troubleshooting and Planning

Result Orientated Problem Solving and Quick Learner under the New Environments

Ability to Perform under High Work Pressure Environment

Key Skills

IT Infrastructure management, Infrastructure Operation, Process management

Technical Profile:

LAN Switching : Layer 3 Switching, VLAN, Trunking, HSRP, VTP, STP,MLS

LAN Technologies : Ethernet, Fast Ethernet, Gigabit Ethernet

Routing protocols : RIP-v1& v2, IGRP, EIGRP, OSPF, BGP

WAN Technologies : Frame-Relay, ISDN, PPP

Switches : Cisco Catalyst series 6509, 3550, 2950

Routers : Cisco 1700, 2600, 3700, 7200

Operating Systems : Windows 2000, XP

Incident Management : Handling Priority Incident and Outages, Notifying stakeholders,

Delivering impact report etc.

Work Experience:

Saksoft Ltd June 2015 to till date

Position: Senior Lead Technologist Client: Transunion Consumer Interactive

Responsible for managing a team of engineers from different infrastructure domains like server, network and Application support for managing the infrastructure operations of our client.

Responsible for managing the daily operations of the client from offshore which includes, resource management, Scheduling of resources, validating the daily tasks performed by the team, training etc.

Responsible for driving the high priority bridges from an incident management perspective which includes whether the incident has right severity and priority and ensure appropriate bridges are raised.

Responsible for notifying the relevant stakeholders about the progress made on the incident restoration through notifications.

Validation of the impact and subsequently updating the uptime rates for critical services availability.

Participation in the post incident review meeting for further RCA as applicable.

Responsible for publishing the weekly review report to all stakeholders and updating the account managers with monthly metrics as well.

Participating in internal & external compliance audits and clearing the action items assigned to our team.

Servion Global Solutions Ltd June 2012 to June 2015

Position: Network Consultation Engineer-IC2

Responsible for day to day operations management and provide direct supervision to Technicians

Part of a centralized NOC team in Chennai and responsible for managing the LAN and WAN for our clients.

Establish and maintain Service Level Agreements (SLA) with internal and external customers and ensure the SLA standards are maintained

Continually focus efforts on automation of the Network Operation Centre

Assign duties and examine work for exactness, neatness, and conformance to policies and procedures.

Responsible for Co-ordinating with the service provider for link related issues and co-ordinating with other vendors for resolution of the issue if needed.

Manage local and wide-area voice and data networks by providing access to network resources, maintaining equipment, and monitoring network performance

Respond to the needs and questions of clients concerning their access to resources on the

Network.

Responsible to manage, maintain, troubleshoot and support our users’ networks, equipment, software and services.

Involves working with other resources and vendors to deliver effective field support services.

Identifying user problems and working within a structured problem management and resolution process to remediate them within established SLAs.

Hardening has been done for all switches (disabled telnet, enabled SSH & TACACS for login SNMP access for particular IP address).

Following ITIL process using Remedy ticketing tool.

Have knowledge on working with other ticketing tools like Impact, Issuetrak.

TvsNet Technologies Ltd June 2011 – June 2012

Position: Senior Network Engineer

Responsible for managing the network infrastructure of our clients.

Responsible for resolving issues as per the SLA.

Co-ordinating with service providers for any link related issues.

Responsbible for co-ordinating with other vendors for replacements and for resolving issues.

Following the ITIL process using Remedy ticketing tool.

HCL Technologies Ltd June 2010 – January 2011

Position: Lead Engineer Client – Brocade Communication Systems

Responsible for managing & maintaining LAN/WAN connectivity with routers (7206), switches (6509, 3550) comprising the network and DS3 links from India to UK and US.

Experience in using the protocols like EIGRP, OSPF and TCP/IP.

Trouble shooting LAN/WAN related issues & technical support.

Worked on HP Openview and Netcool for monitoring of critical network infrastructure issues.

Experience in hardware installation and replacement for Cisco 6500 & 4500 series switch and router.

Worked on Global incident process for informing business about the network downtime event and took part in impact assessment on business due to the event.

Worked on global support model for giving L2 level of Network Support.

Experience and vendor co-ordination for troubleshooting WAN connectivity issues on different types of connectivity issues.

Have knowledge about VPN's and proficient in creating Network design documents and diagrams using Visio.

Following Incident, problem and Change management using Remedy Ticketing tool.

Zensar Technologies Ltd November 2009 – June 2010

Position: Systems Engineer Client – Maersk Global Service centers, Chennai

Configuring, troubleshooting and maintaining of 67 Cisco3550 access layer Switches and maintenance of 2 Cisco6509 distribution layer switches and Configuring, troubleshooting and maintenance of Cisco 7206 series Routers.

We are doing real-time Monitoring of two DS3 MPLS Links, all switches and routers using SCOM monitoring tool.

I have done IOS up-gradation in Catalyst switches and routers.

Hardening has been done for all switches (disabled telnet, enabled SSH & TACACS for login SNMP access for particular IP address).

Coordinating with the customers to implement their request on time and also responsible for resolving issues within SLA.

Involved in a transition project to migrate all IT infrastructure across Maersk sites to remote management.

We are following the ITIL incident and problem management and change management using Remedy ticketing tool.

Cable&Wireless outsourced through Inknowtek November 2006 – August 2009

Position: Member Technical Client – Aviva, Chennai

Configuring, troubleshooting and maintaining of Cisco access layer Switches and maintenance of 2 Cisco distribution layer switches and Configuring, troubleshooting and maintenance of Cisco Routers.

We have involved in Change management with C&W UK team. We monitored switches, routers and links using Netwatch and syslog monitoring tool.

I have knowledge about Cisco 7940 series IP Phones, IPCC and IPT setup.

We have followed the ITIL incident management and problem management, using Remedy ticketing tool and change management using Assyst ticketing tool.

Amity Solutions Pvt. Ltd June 2005 – November 2006

Position: Technical Support Engineer

Responsible for subnetting and assigning subnetted IP address to the pc’s, Connecting the pc’s to nearest domain server, configuring DNS addresses, troubleshooting various DNS related issues creating local and global users and profiles, troubleshooting various problems related to user profile.

I have configured local and network printers, solved various internet related issues related to slow browsing, virus issues, spy wares and ad wares. Installed and maintained various software’s and also responsible for configuring the lotus notes mail, Creating and editing the new location for users to enable them to access mails, enabling archiving, Solving the issues regarding sending and receiving mails

Redif Centre January 2004 – January 2005

Position: System Administrator

Installing, configuring and Maintaining 15 systems in client server type in a switched network for internet usage and configuring network printers, solving network related problems, cleaning various viruses and spy wares.

Installed and maintained browsers, Messengers.

Training:

VoIP Trainings in IPT, UCCX and UCCE

Academic Qualification

B.Sc. Computer Science from Madurai Kamaraj University

Technical Qualification & Certification

Completed Cisco Certified Network Associate (CCNA).

Completed Cisco Certified Network Professional (CCNP).

CISCO ID: CSCO1104149

Completed ITIL V3 Foundation Certification.

Personal Detail: -

Father's name : K.R.GopalaKrishnan

Date of Birth : 06th April 1981

Sex : Male

Marital status : Married

Nationality : Indian

Languages Known : Tamil & English

Capabilities: -

Good communication and interpersonal skills

Able to have good client interaction

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