Customer Service Executive
Resume:
Zul Hilmi Abdul Malik
adhwal@r.postjobfree.com Malaysian 38 Y/O
MYR 3,500 – MYR 4,000 (Neg.) Puchong, Selangor
Experience
Nov 2018 - Present
(1 year 11 months)
Customer Care Associate
Maxis Berhad Kuala Lumpur, Malaysia
Industry Telecommunication
Specialization Customer Service
Role Call Centre Executive
Position Level Senior Executive
Monthly Salary
Reason Leaving
MYR 4,000
Contract Ended
Aug 2017 - Oct 2018
(1 year 3 months)
Customer Service Agent
Fujitsu Systems Global Solutions Sdn Bhd Selangor, Malaysia Industry Call Center / IT-Enabled Services / BPO
Specialization Customer Service
Role Call Centre Executive
Position Level Senior Executive
Monthly Salary
Reason Leaving
MYR 3,800
Contract Ended
Jul 2016 - Jun 2017
(1 year)
Customer Service Representative (CSR)
Teledirect Telecommerce Sdn Bhd. Kuala Lumpur, Malaysia Industry Aerospace / Aviation / Airline
Specialization Customer Service
Role Call Centre Executive
Position Level Senior Executive
Monthly Salary
Reason Leaving
MYR 3,800
Contract Ended
Apr 2015 - Mar 2016
(1 year)
Customer Service Officer
Convergys Sdn Bhd Selangor, Malaysia
Industry Call Center / IT-Enabled Services / BPO
Specialization Customer Service
Role Call Centre Executive
Position Level Senior Executive
Monthly Salary
Reason Leaving
MYR 3,500
Contract Ended
Jan 2014 – Dec 2015
(1 year)
Customer Service Officer
Citigroup Transaction Services (M) Sdn Bhd Johor, Malaysia Industry Banking / Financial Services
Specialization Customer Service
Role Call Centre Executive
Position Level Senior Executive
Monthly Salary
Reason Leaving
MYR 2,500
Contract Ended
Dec 2012 - Nov 2013
(1 year)
Technical Support Executive
Sutherland Global Services (M) Sdn. Bhd. Selangor, Malaysia Industry Call Center / IT-Enabled Services / BPO
Specialization Customer Service
Role Call Centre Executive
Position Level Senior Executive
Monthly Salary
Reason Leaving
MYR 2,990
Contract Ended
Mar 2011 - Nov 2012
(1 year 9 months)
Helpdesk Support
Kannal Solutions Sdn Bhd Selangor, Malaysia
Industry Call Center / IT-Enabled Services / BPO
Specialization Customer Service
Role Supervisor/Team Lead
Position Level Senior Executive
Monthly Salary
Reason Leaving
MYR 2,000
Looking for better opportunity
Jul 2009 - Jun 2010
(1 year)
Global Support Executive
HSBC Data Processing Malaysia Sdn Bhd Selangor, Malaysia Industry Banking / Financial Services
Specialization Customer Service
Role Call Centre Executive
Position Level Junior Executive
Monthly Salary
Reason Leaving
MYR 2,500
Contract Ended
Mar 2000 - Nov 2008
(8 years 9 months)
On Board Admin Executive
Tanjung Pelepas Port Johor, Malaysia
Industry Transportation / Logistics
Specialization Clerical/Administrative Support
Role Administrative Executive
Position Level Senior Executive
Monthly Salary
Reason Leaving
MYR 2,250
Relocate to Selangor
Education
1999 Sekolah Menengah Kebangsaan Tanjung Adang
Primary/Secondary School/SPM/"O" Level in Arts Malaysia Skills
Advanced
Advanced
Intermediate
Microsoft Office
PABX, VoIP, Kenan, Amos & CRM, Clarify
Negotiation Skills, Effective Communications and People Skills. Languages
Proficiency level: 0 - Poor, 10 - Excellent
Language Spoken Written
Bahasa Malaysia
(Primary)
10 10
English 9 9
Additional Info
Expected Salary MYR 3,500 – MYR 4,000 (Neg.)
Preferred Work Location
Transportation
Flexibility
Selangor, Kuala Lumpur
Car – Proton Saga FLX
Flexible ( Shift or Non-Shift )
Other Information
Certifications :
Port of Tanjung Pelepas - Effective Communications Port of Tanjung Pelepas - Basic Fire Safety Awareness Southern Advance Corporation - Quality & Human Resource Specialist (Survival & Positive Thinking) Citigroup Transaction Services (M) Sdn Bhd - Cards & Ready Credit Training Alert-ed Systems Sdn Bhd - Job Level Skills
Transair Academy - Basic Reservations & Ticketing Officer Course
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