Office Customer Service

Esther Nieves

**** ****** *** *** ** • Bronx, NY 10468 • 917-***-**** • ******.*******@*****.***

Objective: To find a job where knowledge and skills maybe apply.

Experience:

AdventHeath Sports Medicine and Rehabilitation 2019- 2020

Registration Representative

Registered patients, ensuring patient demographics and account information where appropriate. Explain clearly and thoroughly the financial assessments, authorizations/pre-certifications of their accounts. Participated in outstanding customer services and accept responsibility in maintaining relationships that are equally respectable to all.

Jewish Board of Family & Children Services 2013- 2018

Clinical Administrator

Oversee staff; ensure regulatory compliance; handle finances and process all Medicaid, Medicare and HMO billing transactions. Organize and order office supplies as needed it; serve as a liaison between clients and clinical staff; organize all office party events.

Memorial Sloan-Kettering Cancer Center 2007- 2012

Development Services Specialist

Served as a liaison between patients and potential donors; compiled clinical information for patients, accounts and case management; received donations via phone, mail and email; handled all financial transactions.

Columbia University Health Services 2004- 2007

Immunization Coordinator

Responded to all Immunization related questions, issues, and concerns of Columbia students; provided customer service and problem-solving assistance to clients and students; collaborated with Health Services Center Clinical staff and university administrators to help students learn about the Public Health mandated in relations to Immunization/Insurance; served as liaison between Insurance representatives and Columbia affiliates; assisted with enrollment and insurance matters.

Esther Nieves

2420 Morris Ave Apt 1D • Bronx, NY 10468 • 917-***-**** • ******.*******@*****.***

Columbia University Medical Center 2002- 2004

Administration Assistant/ Office for Billing Compliance

Responsible for VP’s MS outlook calendar, coordinating activities related to the day-to-day operations of the division; coordinated and provided assistance in special projects, social and public relations events. Coordinated conferences schedules, served as a liaison with Administrative Department, University, Hospital and external administrative offices; transcribed and edited documents, operative reports, and manuscripts. Prepared agendas and edited manuscripts and performed routine purchasing related duties.

EDUCATION: Washington Irving High School Graduated in 1981 New York

Columbia University Spring 94 - Fall 95 New York

Six weeks course of Business Writing June 2007 New York

Skills: Fluent in Spanish: speaking, reading and writing. Customer service, defusing conflict situations, team player; able to adapt quickly to new situations; dependable with great interpersonal skills and excellent organization skills; knowledge of MS Outlook Calendar; E-mail; Microsoft Word; Microsoft Excel; EMR system; also gifted with an artistic eye.

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