Customer Service Office
Resume:
Anthony
Buscaglia
Buffalo, NY, *****
*****************@*****.***
EXPERIENCE:
IBM/Zones,
IT Helpdesk Supervisor
Buffalo, NY 09/2019 - 10/2020
Dedicated and energetic Supervisor with a stellar customer service record and an exceptionally good attitude. Adept at multitasking in a high volume fast paced work environment. Able to maintain cordial and professional working relationships with other staff supervisors and customers. Handling of higher profile issues and running a team of people to work effectively. IBM/Zones,
IT Service Desk Agent
Buffalo, NY 08/2018 - 09/2019
Proficient in troubleshooting a host of potential computer issues in a fast and efficient manner. High level of communication skills with customers to accurately probe what possible issues could be going on. UPS,
Package Handler
Buffalo, NY 09/2016 - 09/2017
Results-oriented and dedicated Package Handler with hands-on experience in lifting and pushing packages and preparing them for delivery. Adept at utilizing hand-to-surface methods of package handling. Proven record of sealing packages in a safe manner and determining appropriate conveyor belt systems. Effectively multi-task in a fast-paced and busy environment. EDUCATION:
Buffalo State College
Currently attending
Erie Community College - Associates Degree in Information Technology
Class of 2020
Amherst High School
Class Of 2016
SKILLS:
● Ability to work in a team environment
● Ability to work efficiently and peacefully under high pressure
● Microsoft Office efficient
● Basic coding (Visual studio + SQL database)
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