Service Representative Manager
Resume:
Kevin Mayfield
*******@*****.***
Richardson, Tx 75081
OBJECTIVE
Looking forward to using 13 years of Data Center experience to help with infrastructure, hardware related issues, and mentor other team members. I will work with other teams to build more efficient processes.
EXPERIENCE
Rackspace Hosting Jun 2007 - Nov 2020
Data Center Operations Technician III
• Troubleshoot network connectivity issues on Linux, Windows, Vmware ESX servers
• Update and route tickets in the monitoring queue to the appropriate teams
• Troubleshoot hardware failures on servers
• Troubleshoot operating system storage failures including filesystem, disk management, and raid
• Troubleshoot remote access issues for customers including ssh and remote desktop
• Perform maintenance to add or remove hardware from servers, net devices, and storage devices
• Installing and troubleshooting connectivity for Core routers, access and aggregation switches, firewalls, and load- balancers
• Handling sensitive customer tickets
M Mogul Enterprises Inc./DHL Jun 2006 - Jan 2007
Delivery driver
• Deliver packages in a timely manner
• Route deliveries and scheduled pickups
Southstar LLC Dec 2001 - Apr 2006
Warehouse Coordinator
• Supervise 15-20 union associates.
• Oversee and enforce safety procedures.
• Communicate performance objectives and results to associates.
• Responsible for planning the daily work flow of staff to ensure production goals are met.
• Assist in the resolution of associate issues and concerns.
• Responsible for doing daily inventory cycle counts.
• Experience in scheduling inbound freight and keying bills accurately into the inventory management system.
Admiral Linen and Uniform Dec 2001 - Apr 2006
Route Service Representative
• Deliver uniforms to customers on a weekly basis.
• Sale new product to customers.
• Order new product for customers.
• Manage 70 accounts per week.
• Answer customer concerns.
Dr. Pepper Apr 1999 - Jun 2000
Merchandiser
• Manage 5 accounts a day.
• Stock shelves of grocery stores.
• Rotate product on a daily basis.
• Organize inventory in the receiving area.
• Customer Service Representative
EDUCATION
Highschool Diploma, 1994
Hamburg Highschool
TECHNICAL SKILLS
• Technical Skills: Troubleshoot network connectivity issues on Linux, Windows, Vmware ESX servers Troubleshoot hardware failures on servers
Troubleshoot operating system storage failures including filesystem, disk management, and raid Troubleshoot remote access issues for customers including ssh and remote desktop
Certifications
• Linux: LPI Linux Essentials Certification
Comptia Linux+ Certification
REFERENCES
Chris Coker
Outpost Operations Technician at Amazon Web Services
Tristan Goundry
Manager Network Security, Rackspace Inc.
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