Manager Assistant

* * * * *

K.MANIKANDAN

No: ***/ marriyamman kovil street pakkam

Thirukazhukundrem,kanchipuram (dist)

Pataraikazni post-603109

Email:***********@*****.***

Mobile: 91.909-***-****

Present address OMR THORAIPAKKAM 600097

PROFILE:

A dedicated customer service person with strong work ethics possessing the ability to build lasting relationships. Experienced in operations management, sales budget development and cost control. Adept at communicating effectively with customer, vendor and staff. Able to motivate employees to perform to their maximum potential. An hotelier, with an exposure in the local restaurant management business, willing to take on new challenges. Consistently achieve performance goals through enthusiasm, tenacity and initiative.

● Dynamic Guest Experience

● Team Building / Staff Training

● Quality Assurance / Control

● Purchase / Inventory Management

● Cost Reduction/ Waste Management

● Promotions & Up-Selling

● Motivational Team Leadership

PROFESSIONAL EXPERIENCE:

HUNGER BOX – Management Field as a Site Head, 3month Experience Café Coffee Day - Wikipedia, the free encyclopedia Jump to History - It is the largest producer of arabica beans in Asia exporting to various countries including USA, Europe and Japan. Café Coffee Day was started as a retail restaurant arm of CGL in 1996. The first CCD outlet was set up on July 11, 1996, at Brigade Road, Bangalore, Karnataka. Number of locations: 1,556 (17 October ...

Founder: V. G. Siddhartha

Number of employees: 5000+

In Tamil nadu- 104 out lets

Parent: Coffee Day Enterprises Limite

2 P a g e

Designation: cafe manager (oct-2016 to oct -2019)

Roles & Responsibilities

• Trained new franchisee on proper food handling and safety procedures.

• To ensure that outlet was maintained QSC( Quality, Service, Cleaning)

• To ensure that best customer experience at 11Am-11Pm

• Experience of supervising the daily activities and monitoring and tracking the shifts of the employees.

• Experience on achieving the highest ODC sale

• Expertise in developing new marketing Ideas

• Experience of handling the suppliers, vendors and the contractors in an efficient manner

• Responsible with utmost care towards hygiene, monitoring the work quality and the effective customer service

• Responsible in preparing the work schedules including the major tasks and completing them on time.

• To maintain tie-ups with the corporate companies for business approach Designation: Assistant Manager L1(March June 2015 to sep 2016) Roles & Responsibilities

• Consistently run an effective store (consistent service times & quality).

• Handled one of the High Volume Store in Chennai.

• Effectively take the inventory on timely basis and resolve daily critical issues.

• To effectively communicate OER scores and customer complaints across team, creating awareness on the trends/issues as an initiative measure to delight customers.

• To ensure new products are executed properly following rollout and to achieve maximum incidence at store.

• To Manage product cost during shift and supports restaurant improvement plans

• To communicate restaurant performance data to team members & keep them informed about the status.

• To coach team members on methods to improve service & quality during shifts.

• To Handling customers’ concern with a friendly/calm attitude.

• To Maintain a positive attitude throughout stressful situations (e.g. peak periods).

• To adapt and be flexible to customers’ and crew needs during peak periods.

• To deploy & re-deploy people effectively during peak periods and shift the priority and goals as work targets change.

• To exceed customer expectations and lead the team in a successful manner.

• To make new ideas or change with the team in order to achieve result

• To Monitoring and supervising the costs and expenses e.g., Food Cost, Labour cost, local marketing cost etc.,

• To ensure all the sale banking and safe impress accurate in the outlet.

• To ensure team was following Regular LSM activity in outlet.

• Ability to manage and co-ordinate the kitchen staff to ensure the on-time requirements. 3 P a g e

Designation: Assistant manager L2(may2014 to may 2015) Roles and responsibilities:

• Taking care of Restaurant inventory

• Taking control of Restaurant.

• Going for Walk of 8.

Managing the Team members in the shift.

• Briefing the team about Sales, Targets, Achieved, Promotions, and Suggestive selling. Deployment of TM

• Customer Maniac behaviours.

• Maintain the Reports (Stocks Receiving, Usages, Delivery reports)

• Following up with all Entire Restaurant operation works.

• Checking all equipment and Product Temperature.

• Maintain the Company SOP and Standard.

• Indenting according to the requirement.

• Taking care of Delivery of the restaurant and controlling CPD.

• guiding kitchen tour to customers

• Controlling all logs and sending reports.

• Manage front house & back house restaurant operations for high volume restaurant

• Controlling wastage and maintaining a proper inventory system.

• Customer relations and handling the customer negative feedbacks

• Taking care of Operation with no standard deviation. With all SOP Maintained.

• Managing daily expenses like Local purchase and Cost Control Designation: Brew master & Café incharge 2011 to 2013 Roles and responsibilities:

• Responsible to make good late art

• To trained the new team member to make late art

• Expertise in developing new marketing Ideas

• Experience of handling the suppliers, vendors and the contractors in an efficient manner

• Responsible with utmost care towards hygiene, monitoring the work quality and the effective customer service

• Responsible in preparing the work schedules including the major tasks and completing them on time.

Designation: Team member 2009 to 2011

Roles and responsibilities:

• Trained new franchisee on proper food handling and safety procedures.

• To ensure that outlet was maintained QSC( Quality, Service, Cleaning)

• Experience of supervising the daily activities and monitoring and tracking the shifts of the employees

• To ensure that best customer experience at 11Am-11Pm 4 P a g e

EDUCATIONAL QUALIFICATION:

Diploma in HOTEL& CATERING MANGEMENT

Vels institute of hotel management (2014 to 2015)

COMPUTER APPLICATION: CSC (2012 TO 2013)

(HDCA) HONOUR DIPOLOMA COMPUTER APPLICATION

TALLY

SQL

EXCEL

POWER POINT

PERSONAL DETAILS:

DATE OF BIRTH : 15/04/1993

SEX : MALE

MARITIAL STATUS : MARRIED

FATHER’S NAME : KANNIYAPPAN M

MOTHER’S NAME : MUNIYAMMAL K

NATIONALITY : INDIAN

LANGUAGE KNOWN : TAMIL & ENGLISH &KANADA

INTERESTS & ACTIVITIES : OUTDOOR GAME (CRICKET)

Self-Declaration:

I do declare that all the information furnished above are true to the best of my knowledge and belief. Place:

Date: MANIKANDAN.

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