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Front Office Program Manager

Location:
Hoboken, NJ
Posted:
November 17, 2020

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Resume:

Reshvin Kaur

adhw2q@r.postjobfree.com linkedin.com/in/reshvinkaur

Profile

As a member of an agile scrum team in Standard Chartered Bank, Reshvin’s expertise includes project management, business analysis and testing. She worked closely with the Product Owner (PO) and stakeholders to design and implement new features for a Capital Markets (CM) Robo-Advisory application. Being a driven and confident individual, her colleagues would say that she is a strong team-player with excellent communication and stakeholder management skills. She has completed training in Agile Methodology and Design Thinking during her time at the bank.

education

Certification & Technical Skills

Boston University MicroMasters in Digital Product Management (Currently)

ITIL Certified

Prince 2 Certified

Microsoft Office Suite, R, Python, MySQL, XPath, XML, Unix, Cucumber, Adobe XD, Sketch, Confluence, JIRA.

Nanyang Technological University (Ranked 11th in the World) Singapore

Bachelor of Science (Hons.), Mathematics & Economics with minor in Entrepreneurship May 2015

NTU Model United Nations – Director of Logistics

NTU Student Union, International Culture and Travel Fair – Program Manager

Ngee Ann Polytechnic Singapore

Diploma in Biomedical Science Mar 2009

experience

FDM Group Singapore Jan 2017 – Dec 2019

Client: Standard Chartered Bank Singapore Aug 2018 – Dec 2019

Position: Agile Business Analyst, Financial Markets Technology (Front Office)

Key Achievements:

Slashed data processing time and reduced data issues caused by human error by eliminating inefficient steps, automating processes and developing an end-to-end data process flow map for a data driven RoboAnalyst app.

Spearheaded the development of RoboAnalyst Regression Test Pack using Behavior Driven Development, leading to 95% reduction in bugs; improving user experience and application quality.

Led the planning, analysis and user interface (UI) design of multiple evaluators that determines required action by bankers in regard to regulatory requirements such as MiFID II, Due Diligence and DCC.

Increased the usage of RoboAnalyst Application by leading the built and UI design of MI reporting tool. Data from MI reporting tool was also used for scrum prioritization and product backlog management.

Analyzed and designed CM tool that automatically generates complex legal documents based on user inputs.

Coordinated Proof of Concept for regulated instant messaging app vendor and Front Office business users from Singapore, Hong Kong and China; created the business requirement document and test pack for application review.

Daily Activities:

Participate in Scrum ceremonies such as sprint planning, daily scrum, sprint review and sprint retrospective.

Conducted interviews with PO and multiple stakeholders from Compliance, Legal and DCM Team to gather requirements and better understand their needs.

Brief scrum team on requirements, user acceptance criteria and prototype design of various tools.

Analyzed and developed business requirement documents, functional specification documents, wireframes, low & high-fidelity prototypes, process flow diagrams and data flow diagrams.

Created functional test cases, user acceptance tests, regression tests, prepared test closure reports and managed UAT for each release.

Coordinate change management activities and support application release and testing on weekends.

Coordinated Machine Learning initiative to use Cancel & Amend data for fraud detection in FM trade lifecycle.

Assisted with project management tasks for various other projects and project initiatives within Financial Markets Regulatory Technology Department.

Client: RHB Bank Singapore Apr 2017 – Jul 2018

Position: Business Analyst / Innovation Lead, Information Technology

Key Achievements:

Managed the procurement, customization and deployment of a SaaS bank wide Innovation Platform for 700 users (budget of approx. SGD100K per annum).

Coordinated AWS Cloud Adoption Framework Project and wrote formal presentations and proposals for Senior Management which ultimately led to RHB’s cloud adoption.

Organized and coordinated AWS Cloud Adoption Framework Workshop & Trainings for Senior Management and Executives from Singapore and Malaysia.

Coordinated and participated in Design Thinking/ Ideation workshop for Private Banking which led to the development of RHB’s TravelFX App.

Daily Activities:

Managed fintech vendor relationship, Proof of Concept engagement and execution of legal documents such as Non-Disclosure Agreements and Master Service Agreement between legal unit, business unit and vendor.

Worked closely with Department Heads to support their digital strategy and innovation needs.

Sourced for innovative FinTech solutions and partnerships.

Promoted and managed Bank-wide innovation challenges for various departments.

Continual testing and management of RHB’s Innovation Platform.

Participated in Design Thinking/ Ideation workshop for Private Banking & Commercial Banking Dept.

Private Tutor Jan 2015 – Jan 2017

Provided individual and group tuition for mathematics, biology, chemistry and physics. Identified learning needs and developed strategies and content to improve student’s grades; improved student’s grade by an average of 2 grades.

distinctions

Global Mindset: Solo travelled extensively around SEA, China, India, Russia, Europe, and New Zealand

Community: Volunteered for Children-at-Risk Empowerment as a mentor, tutor and camp coordinator



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