Ericson Lee

Address:

** ********* ***** ***** ***** Village,

Cainta Rizal

Cell #: 093********

Email: adhw1y@r.postjobfree.com

Objective: To be part on an organization that will provide me with the opportunity to explore my potentials and increase my knowledge in dealing and handling people.

Education: Graduate of Bachelor of Science Major in Computer Science at Chiang Kai Shek

College Manila, March 27, 2001

Skills:

Experience handling customer service, technical support, mortgage, banking and finance, insurance accounts.

Handled multiple customer service platforms such as email, chat and phone.

Able to speak Filipino, English, Mandarin, Cantonese, and Fukien languages

Knowledge on computer hardware, software and network troubleshooting.

Capable of using software MS Word, MS Access, MS Excel, MS Powerpoint, Adobe Photoshop, Flash, Premiere, After Effects, Anti-virus software, CD-Burning tools, Zoom.

Proficient in using Windows 7, 8 and 10

Proficiency in vendor tools such as Salesforce, Five9, Nice, Aspect, etc.

Working Experience

June 2014 – present Tata Consultancy Services

Assistant Manager

October 2011 – May 2014 Ingram Micro

Team Lead

November 2009 – October 2011 LWS Media

Team Lead/ Trainer

August 2008 – October 2009 Vcustomer Philippines

Senior Team Lead

December 2006 – August 2008 Seventh Heaven Café

Manager

August 2001 – December 2006 eTelecare Global Solutions

Officer in charge

April 2001 – August 2001 Trend Micro International

Junior Systems Engineer

May 1999 – March 2001 MEX Computer Center

System administrator

Job Description

My task as an assistant manager is to ensure that our daily targets are met and provide solutions to my supervisor, support and agent concerns, coaching them regarding their statistics and how to deal with their weaknesses. Monitor agent calls to make sure they provide the best quality service on each and every call. Improve our account’s performance by thinking of new ideas to increase the output of each individual; create reports that will be presented later on to the managers regarding the results of our team performance. Develop and enhance team leaders and future leaders by analyzing their performance and teach them the proper method of handling their agents.

Seminars Attended

1.7 Habits of Highly Effective People

2.Troubleshooting Orientation for Desktops and Portable systems

3.Problem Solving and Decision Making

4.Leadership Foundation Training

5.Global Shared Services Training

Certifications

1.Lean Six Sigma Green Belt Certified

2.Dell Certified Technician for Desktops and Portables

3.Windows Vista, 7, 8

Reference

Maria Santos

Tata Consultancy Services

Delivery Head

091********

Subramanian Iyer

Tata Consultancy Services

Delivery Head

adhw1y@r.postjobfree.com

Contact this candidate