Service Representative Manager

Jennifer A. White

an experienced, accomplished management professional

Rancho Cucamonga, California 909-***-**** ********@*****.***

executive summary

An experienced, driven, and accomplished Management Professional, with a wealth of experience while working for leading, high-profile companies.

summary of qualifications

More than fifteen years of strong experience, holding positions of increasing scope and responsibility.

Strong background in many areas including management, operations, profit and loss, team leading, staff training and development, performance management, policy and procedural development, and customer relations.

Hard-working and driven, while highly-experienced in all aspects of operational management, and is proven seeing organizations to their maximum efficiency and productivity.

Experienced in the recruitment, training, supervision, and mentoring of diverse staffs, and consistently sees all individuals to their peak performance.

Adept in establishing and cultivating successful, long-term client and industry relationships, and is committed to attaining high levels of client satisfaction, loyalty, and retention.

professional experience

POSH PAWS PET GROOMING, INC., Rancho Cucamonga, California

Owner/Director of Operations (2017-Present)

Directly responsible for managing day to day company operations, profit and loss, staff training and supervision, client account management, marketing and promotional work, advertising, payroll preparation, human resources, employee scheduling, customer relations, and handling a wide variety of special project.

Selected Accomplishments and Initiatives:

Launched company from its inception, and took it to immediate market viability.

Manages a staff of three personnel, and ensures optimal performance.

FRONTIER (Formerly Verizon), Rancho Cucamonga, California

Manager, Network Operations (2013-2016)

Responsible for managing daily network operations activities, staff training and supervision, workflow coordination, conducting team meetings, staff performance evaluation, and other managerial functions.

Selected Accomplishments and Initiatives:

Managed a team of 32 technicians, and saw all personnel to their peak productivity.

Established an efficient and positive work environment.

VERIZON, Rancho Cucamonga, California

Technician (2005-2013)

Worked with data networks and telephony. Responsible for system installation and configuration, system testing and troubleshooting, quality assurance, and other technician-related functions. Met high performance expectations, and also met with all safety standards.

Additional Experience:

Financial Service Representative, PFF Bank & Trust, Rancho Cucamonga, California (2003-2005)

education

UNIVERSITY OF REDLANDS, Redlands, California

Master of Business Administration.

UNIVERSITY OF REDLANDS, Redlands, California

Bachelor Degree in Business.

technical proficiency

Word, Excel, PowerPoint, and other systems and platforms.

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