Customer Service Manager

Frank Egert

Address: Las Pinas, Philippines

Nationality: German

Phone: 977-***-**** Globe

Skype ID: *******@***.***

Email: *******@***.***

Availability: after an agreement

Core strengths

•Work with all Microsoft office applications

•Work with Zendesk and online chat and email

•Customer service in answering phone calls, also support via chat or email

•Teaching online German and English to local and international Students

•Help the Goethe institute with the German exams for their Students

•Work with Zoom, Google classrooms and Google sheets

Work Experiences

Las Pinas-Philippines

Since 03/2020 I work as online Teacher with international students.

I teach international and local Students in English & German Level A1 to C2 for the exam and support the Goethe Institute. I do also support Language schools with their request. I also work in Part time for a BPO company from home. I do customer support via Zendesk. I answer questions to their products and help them to solve their problems.

Frankfurt-Germany

BPO Gaming Company

01/2019-02.2020 Customer service Agent

I worked in customer service for the European and North American Market and helped customers with all questions and concerns in regards to the game, their accounts, payments and checked on possible frauds to be investigated.

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