Manager Sales
Resume:
SUMMARY
Over ** years’ experience in travel and credit card account management. Maintain, expand and cross sell additional products and services to account base. Outstanding relationship building and negotiating skills which resulted in 120% annual goal achievement and 100% account retention.
PROFESSIONAL EXPERIENCE
Direct Travel Inc., Paramus, NJ
July 2013 – Current
National Account Manager
Maintain and increase profitability of account portfolio through up selling of additional products and services
Develop and execute account specific business plans
Provide Quarterly, and year end account reviews
Work with airlines, hotels and other suppliers on customer behalf to assist with vendor negotiations and value added programs
Conduct and Lead Travel program implementation calls including management of implementation plan
Conduct Concur Travel booking training
Conflict management liaison – provide and recommend solutions
Report analysis to assist customer with management of travel program
Work in tandem with Operations on overall customer satisfaction
INTEGRA LIFESCIENCES, Plainsboro, NJ.
August 2011 – October 2012
Supervisor, Employee Expense and Credit Card Administration
Developed and implemented enhancements to company expense management and credit card programs.
Developed and implemented rigorous compliance monitoring program.
Serve on implementation team for new Oracle I-Expense roll out.
In conjunction with training group delivers new user training on expense and credit card systems.
Review and manage reporting and expense analysis.
Provide all communication to employees regarding credit card and expense management system.
Manage staff of 2 expense team processors.
Manage relationship with Corporate Credit Card Issuer.
AMERICAN EXPRESS TRS Co., Inc., New York, NY.
1987-2010
Manager of Account Development, US Commercial Card 2002- 2010
Managed a portfolio of 13 commercial card accounts with domestic and multinational needs with annual spend between $7M-$50M totaling over $185M in total volume.
Successfully retained all relationships by elevating to C level client contacts.
Expanded corporate card and purchasing card clients through acquisition of new customers, account consolidation, analysis of reporting, reconciliation tools and corporate usage mandates.
Consulted in Expense Management /Accounts Payable solutions and best practices.
Managed the RFP process and coordinated the financial information submitted to risk management department do determine client credit worthiness.
Coordinated the Contract Management process, identifying issues and hurdles, facilitating problem resolution leading to contract approvals.
Managed the Client Payment process to uncover any concerns presented, payment resolutions and assured clients were given performance incentives based on contract terms.
Participated in and prepared formal presentations for client face-to-face meetings
Member of the Employee Satisfaction Team – Champion for Competitive Intelligence.
Manager Business Retention: Amex-One Business Travel- 2001 – 2002
Led project team in the “Re-Bid” process for corporate travel assuring strong client retention.
Liaise with cross functional teams in Travel Sales and Client Services Operations to ensure that RFP responses were accurate and thorough.
Managed deadlines for RFPs, strategized responses and references to win business.
Subject matter expert on Amex-One products and services for RFP responses.
Project Manager - Coordinate and communicate internal and external project plan to meet RFP deadline and keep team members on task.
Manager, Card Implementation: US Commercial Card – 2000- 2001
Developed project plans to successfully implement Corporate Card, expense management products and services leading to quick seamless implementation, generating additional revenue and increasing client satisfaction.
Managed all projects from inception to completion by coordinating internal and external customers, assuring that accurate information for credit approval was received on time.
Identified any deficiencies, developed best practices and assisted in re-engineering nationally for process improvements to enhance the card implementation process.
Winner, 2001 “Key Partner Award”
Manager of Account Development, Middle Market- Corp Card 1997- 1999
Managed over 30 middle market customers with corporate and purchasing cards annualizing $185M in charge volume.
Managed key drivers ensuring retention and maintaining profitability.
Train Program Administrators in On-line Program Management and reporting resulting in quick information retrieval and reduced processing time.
Reviewed Travel Policy and made recommendations on program improvements resulting in improved compliance and cost savings.
Introduced Purchasing products and cross sold procurement solutions leading to increased revenue.
Provided the Business Development team sales leads for the expansion of card and travel sales.
2000 Winner “Slam Dunk” sales contest, Member of Siebel Task Force Team
National Account Manager – Client Relations Group - 1993 - 1997
Managed a portfolio of over 100 Corporate Card and Business Travel Accounts.
Responsible for client retention, growing existing business, and improving profitability.
Expanded existing business by engaging sales supporting the cross sell and implementation of new products.
Senior Travel Counselor- Business Travel Center- NJ – 1987 –1993
VIP Travel Counselor servicing key accounts in the Business Travel Center.
Managed all aspects of the reservation process; Consulting in meeting planning, ticketing, hotels, International travel, hotels and conventions.
Ensured that client corporate policies for reporting and Pre data queries were adhered to.
EDUCATION & TRAINING
Taylor Business Institute, Bridgewater, NJ
Certification: Travel & Tourism
B2B training Certification, Corporate Purchasing
Treasury Training Sales Negotiations and Selling Skills
Pipeline Management Business Travel Servicing & Telephone
Pricing Tool Software Servicing Selling Skills
Contract Management Concur Travel & Expense
Sales Force Microsoft Outlook
Proficient in: Microsoft Office, Word, Excel, Power Point, Project Planning
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