Manager Program

Chaitali Cherian

Fremont, CA

510-***-**** _ adhvxq@r.postjobfree.com

mailto:adhvxq@r.postjobfree.com:adhvxq@r.postjobfree.com

An experienced Program/ Project Manager in managing complex technology programs with far-reaching implications for clients, employees and stakeholders throughout the firm.

Drive projects and coordinate inter-dependencies across teams from delivery to plan.

Expert knowledge in all business processes across an entire line of business, as well expertise in other lines of business and technology disciplines

Actively plan and drive cross-functional project teams to deliver against integrated, detailed plans within budget and timelines by highlighting tradeoffs and co-dependencies to meet overall goals and timelines

Understanding of global and line of business project and program management standards and methods.

A strong understanding of Waterfall and Agile methods; stakeholder management; budget management, risk management and operations with technology project mgmt. methodologies (Kanban, Scrum, Agile).

Experience in Release management, Change Management, Release Communication and maintaining Release logs etc.

PMP & CSM certified

Experience working with high-performing teams in complex program execution.

Ability to create and maintain relationships with a wide range of stakeholders throughout the firm.

Excellent presentation skills in preparing contingency plans, review logs, forecasting and planning work schedules with excellent comfort level in using Microsoft Project, Jira, Version One, Rally, Share Point, Smart Sheets, Confluence.

Highly motivated team player with ability to lead, manage and work in all environments to meet deadlines.

Resource balancing skills with ability to support multiple simultaneous application development projects in a matrix organizational structure.

Enable proactive communication in collaboration with functional directors and managers to assure integration of project, company, and functional goals towards achieving project milestones and timetables.

PROFESSIONAL EXPERIENCE:

DocuSign May 2020 – Present

Scrum Master

Coaching and supporting 2 Scrum Teams in DocuSign’s SaaS/Cloud based Go-To-Market team which is heavily based on Salesforce and Apttus implementation for Quote to Order and ERP programs.

●Facilitate decision-making, arbitrate impasses, remove barriers and ultimately drive sprint goals to completion.

●Working with Product Owner and Team to work on Quarterly Planning and backlog grooming.

●Facilitated iteration planning, story grooming, sprint demos, iteration retrospective and showcase on velocity, cycle time, and other matrices to all affected team and management.

●Coached Product Owners and stakeholders and helping them in creating healthy Product Backlogs (150%) at all given time with ready to be pickup by software engineers.

●Coaching and helping the team on methodologies to develop and function as self-organizing team.

●Developed Metrics to help find bottlenecks and to improve performance.

●Facilitating Scrum of Scrum Meetings.

Magellan Health

Sr. Infrastructure Project Manager (Consultant) Mar 2020 – May 2020

Worked with VP and Sr. Director of Infrastructure to help with Magellan Medical program. Worked with various Enterprise Application Leads to decide on the Infrastructure (VMs, Cloud requirements, CPU, Servers etc) needs. Worked with Magellan Costa Mesa, CA facilities team to determine move-in readiness. Facility readiness, Network readiness, Furniture and H/W readiness and determine the expected move-in date for the new team members.

Macys Inc, SFO

Sr. Project Manager (Consultant) Feb 2018 – Mar 2020

Controlling Credit Financing Plans to implement credit financing plan for site. Citi will provide real-time qualification for transactions to be placed on a promotional plan for any big ticket items, prior to the authorization of the purchase. Override functionality is provided for the customer accommodations.

●This is an enterprise level and cross-functional project which is geographically distributed across east coast, west coast and India. This project involves lot of upstream and downstream dependencies with Macys Payment, Macys Order, Macys Site, Macys Customer, Macys Legal team, and Citi bank Fusion team.

●Working with scrum team and product owners to negotiate on the Minimum Viable Product (MVP) for delivery as well as minimizing technical debts and technical defects.

Data Bi-Directional to create a synchronized pipeline to allow changes for address in Macys wallet and Citi’s at the same time. Once a customer makes an update on either interface, the update happens on both the end seamlessly.

●Facilitated Inception meeting, created Release Planning based on the sizing.

●Supported Program manager in resource allocation every quarter.

●As a Project Manager/Scrum Master role worked with two Scrum Teams and delivered the project within budget and timeline.

●Coached team members on agile principles and provided generic guidance on methodologies to develop and function as self-organizing team.

Cobrand Trade Package to Upgrade Eligible Private Label Macy’s Credit cardholders to seamlessly upgrade their account to Single line Amex. My role is also to ensure all facets of customer experience are uninterrupted. This is getting implemented on MACYS / Bloomingdales mobile, MEW (Mobile Enabled Web) and their website.

Omni Channel Fulfillment project is to enhance and introduce “Buy Online Pickup in the store” and “Buy online ship to store” for Macys and Bloomingdales MEW (Mobile Enabled Website) and website.

Gap Inc., SFO

Sr. Scrum Master (Consultant) Oct 2016 – Dec 2017

●Managed IT Project within Gap Tech, comprising of 40+ team members including Software Engineers, BA’s, Solution Architect, and QA. Additionally, leading release management process and providing consultancy support to cross-functional projects as needed.

●As a Scrum Master, led the development and implementation of Global Assortment tool, integrating planning and ordering processes into a single IT platform.

●Assisted with internal and external communications, improved transparencies by creating amicable working environment and radiated information.

●Worked with scrum team and product owners to negotiate on the Minimum Viable Product (MVP) for delivery as well as minimizing technical debts and technical defects.

●Facilitated iteration planning, story grooming, sprint demos, iteration retrospective and showcase on velocity, cycle time, and other matrices to all affected team and managements.

●Consistently worked with scrum leads, solution architect, technical managers, software engineers and products owners in removing impediments or blockers.

●Promoting best practices of agile methodologies to clients by actively coordinating and taking guidance from thought-leaders of Nisum’s PMO center of excellence.

Safeway Inc., Pleasanton

Sr. Project Manager (Consultant) June 2016 – Oct 2016

●Worked with the team, stakeholders, Product Owners during discovery and inception phase to understand the product and facilitated Scrum Teams on Team norming, and worked on ground rules at that time.

●Facilitating Daily scrum meetings, sprint planning, sprint review, and sprint retrospective.

●Worked with Product Owner on Artifacts Such as Product Backlog, Sprint Backlog, and Sprint Burndown, Release Burndown.

●Developing and Deep Analyzing of Metrics to improve Team performance.

●Managed the overall performance and delivery of cross functional Teams.

●Coaching and Mentoring Team members, Product Owners.

HARMAN CONNECTED SERVICES, Seattle, WA

Sr. Project Manager (Consultant) at Target 2014 – 2015

●Worked as a Sr. Agile Program Manager for Product Development and was responsible for delivering New Features, Enhancements, and Bug Fixes in Target Mobile Business Platform.

●Primary role was to act as a liaison between Product Manager (client-side), and our team that included both onsite members and offshore members to bring many projects from conception to deployment. Skilled in understanding client needs and gathering requirements through exploration and client collaboration. Dedicated to deliver excellent solutions with client satisfaction.

●Managed, Coached, and mentored the distributed Scrum Team on Agile Scrum processes and Principles.

●Collaborated with Product Owners to build product vision, and product backlog by creating epics, stories with detailed information in Jira.

CISCO SYSTEMS, San Jose, CA. 2004 – 2014

Sr. Program Manager 2013 - 2014

Technical Services Program Management Process Tool: This project was implemented under Agile Scrum methodology for couple scrum teams in distributed team environment.. I was charged with delivering cutting-edge project management and tracking solutions. Led internal personnel and vendor teams to deliver releases on time/budget using agile project management techniques. Built consensus among management, developed transition plan and developed/delivered training classes.

oWorked closely with offshore Engineering team and Product Leads to define Product Release requirements.

oAligning with Leadership, UX and Delivery teams to deliver the Product in an agile development.

oInitiate, manage and refine process improvements and tools in support of strategic initiatives using industry best practices and drawing from my experience in the Industry.

oManagement of Customer Expectation.

●Deployed to help manage departments process simplification and streamlined reporting process which resulted in 80% of reporting efficiency with no errors.

Program Manager 2012 – 2013

●Metrics Business Analytics: Project was implemented under waterfall methodology and it was an 18 months long project. Project involved automating the generation of Training Analytics data. This was a project that was initiated by me and it was not deemed possible by my predecessors and peers in the team due to the relevant data being across multiple platforms.

oScoped the project, gathered requirements from the management, completed feasibility study and risk analysis of multiple solutions.

oManaged cross functional delivery of solution that needed data synchronization across multiple platforms.

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CERTIFICATIONS

Project Management Professional (PMP) Certified

Certified Scrum Master (CSM)

EDUCATION

Masters in Project Management, George Washington University

Bachelor in Business from Delhi University, India.

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