Consultant & Project Manager
Resume:
Tulane University
School of Public Health and
Tropical Medicine
New Orleans, LA
Master of Public Health
Health Systems Management
May 2018
GPA: 3.8
Bachelor of Science in
Public Health
cum laude
Minor in Psychology
May 2016
GPA: 3.9
E D U C A T I O N
Project Management
Microsoft Office Suite
Smartsheet
SharePoint
Visio
Project Libre
Medicat
Lucid Chart
Qualitrics
SQL
Project Plan, Leadership, Salesforce, Legal, Communication Skills, Influencing, Entrepreneurial, Flexible, Start-up Environment, Impact, Accountable, Documenting, Reporting, Continuous Improvement, Budget, Advertising
DANA MILLER
W O R K E X P E R I E N C E
C E R T I F I C A T I O N S
C O N T A C T
********@*****.***
LinkedIn Profile
Healthcare Coordinator
One Medical Apr 2018 - Dec 2018
Worked as office Quality Improvement Lead in a start-up environment; implemented tests to identify best practices; increased cancer screening rates for high-risk patients by 10% over 3 months as well as worked with providers to develop mental health screening best practices
Oversaw office inventory levels and purchase orders; implemented Lean/Six Sigma principles to eliminate waste and increase efficiency Conducted chart reviews, documentation backfill, and facilitated patient outreach to improve preventative screenings in targeted patient populations Consultant & Project Manager
Manage projects by building project plans with work breakdown structures, translating them into project schedules with identified dependencies and milestones, and developing reports that summarize project status to present to senior leadership Identify customer needs, address gaps, and provide solutions to complex problems through qualitative and quantitative analysis and providing opportunities for improvement
Consult with management and take process improvement ideas from inception to implementation using Six Sigma principles
Lead monthly trainings on topics such as Excel, OneNote, Microsoft Applications, and communications
Facilitate the implementation of a new Salesforce customer service software in order to standardize intake of customer service issues across all business units Design department workflow diagrams in order to standardize operating procedures with best practices
Construct SharePoint websites and communications for internal and external teams to drive client engagement with personal development opportunities Consultant
Executed comprehensive payment reviews to identify and assess the collectability of hospital revenue for major hospital systems
Audited and analyzed large data sets leveraging advanced analytical modeling skills and transformed analyses into strategic insights and recommendations Created reports for internal and external client executives, displaying underpayment summaries, contract recommendations, and revenue cycle improvements Acted as liaison between the project team and resolution compensation analysts; responsibilities included managing collaborative efforts across the team and maintaining a consistent workflow
Triage Consulting Group Jan 2019 - Jan 2020
Kaiser Permanente Feb 2020 - present
Project Manger
Partners in Energy LLC Consulting May 2017 - Aug 2017 Worked on a specialized team of healthcare professionals on a large-scale simulation project that helped open a $1 Billion, 2.5M sq. ft. post-hurricane Katrina VA Medical Center
Assessed the facility, space, equipment, policy, and team readiness for the go-live date of each department and developed weekly reports for the VA administration Directed simulation scenarios and arranged resources for 7 departments Six Sigma Green Belt
Holistic Nutritionist
HIPAA
PMP
S K I L L S
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