HAMEED R. CHOWDHURY

adhvxk@r.postjobfree.com

703-***-****

***** ******* ****** ******* ********, VA 20166

OBJECTIVE

Seeking opportunities where to advance my skills in the areas of Cybersecurity and Information Technology.

SUMMARY

High school student with experience in data entry, coding, sales and marketing support. Good written and oral communication skills. Hardworking dedicated and desired to learn.

Excel

Word

PowerPoint

Google Docs

Revit

Sketchup

AutoCAD

Python (Entry-level)

LinkedIn

Twitter

Instagram

Facebook

SKILLS

PROFESSIONAL EXPERIENCE

MARS TECHNOLOGY Jan 2019 – Present

INTERNSHIP/Jr. Helpdesk Analyst

Assisted Sr. Analyst via telephone, email, remotely and on site with IT related problems

Followed established processes and procedures to identify and resolve routine end user questions and problems with known resolutions via telephone, fax or email

Assisted users with password reset via phone on company software (Timesheet, e-mail)

Recorded new PC installs and/or upgrades into MS Excel Asset Inventory Database

Assist with providing Level I Support: troubleshooting end user hardware, operating system and software issues on the desktop

Perform hands-on fixes in person, including installing and upgrading software, installing hardware, and configuring desktop system and applications

Followed up on outstanding calls and issues with users to ensure final resolution

Responded to users on “How to Questions” involving several MS Window applications

Provided a resolution to users with mobile devices when facing a difficulty

Image laptops/workstations for new/existing employees

Appropriately resolved IT problems by ensuring timely resolution according to approved Service Level Agreements (SLA)

Assist in business development/update non-disclosure agreement, company policy and procedures etc.

Perform analysis/research on the latest security threats

Coordinate security awareness training for new employees and annual training to existing employees

Assist in preparation of proposals and statement of work

VIANOVA June 2019 – Aug 2019

INTERNSHIP

Tested, setup and installed physical healtcare devices

Installed iOS & Android Software applications on tablets & devices

Worked one on one with new and existing patients

Research

Data Entry

Industry: Healthcare, Product, Technology

EVIDENT SYSTEMS June 2018 – Aug 2018

INTERNSHIP

Supportive Sales and Marketing

Basic Coding: Python

LinkedIn marketing & outreach

Email Marketing

Data entry

Research

Industry: Banking, Financial Services

EDUCATION

Potomac Falls High School

Graduating 2020

Senior

CERTIFICATIONS

OSHA Certified Oct 2018

HOBBIES & INTERESTS

League Soccer

VOLUNTEER

Serve a Meal - Feeding the homeless in the DC metro area

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