Marketing Sales
Resume:
HAMEED R. CHOWDHURY
**********@*****.***
***** ******* ****** ******* ********, VA 20166
OBJECTIVE
Seeking opportunities where to advance my skills in the areas of Cybersecurity and Information Technology.
SUMMARY
High school student with experience in data entry, coding, sales and marketing support. Good written and oral communication skills. Hardworking dedicated and desired to learn.
Excel
Word
PowerPoint
Google Docs
Revit
Sketchup
AutoCAD
Python (Entry-level)
SKILLS
PROFESSIONAL EXPERIENCE
MARS TECHNOLOGY Jan 2019 – Present
INTERNSHIP/Jr. Helpdesk Analyst
Assisted Sr. Analyst via telephone, email, remotely and on site with IT related problems
Followed established processes and procedures to identify and resolve routine end user questions and problems with known resolutions via telephone, fax or email
Assisted users with password reset via phone on company software (Timesheet, e-mail)
Recorded new PC installs and/or upgrades into MS Excel Asset Inventory Database
Assist with providing Level I Support: troubleshooting end user hardware, operating system and software issues on the desktop
Perform hands-on fixes in person, including installing and upgrading software, installing hardware, and configuring desktop system and applications
Followed up on outstanding calls and issues with users to ensure final resolution
Responded to users on “How to Questions” involving several MS Window applications
Provided a resolution to users with mobile devices when facing a difficulty
Image laptops/workstations for new/existing employees
Appropriately resolved IT problems by ensuring timely resolution according to approved Service Level Agreements (SLA)
Assist in business development/update non-disclosure agreement, company policy and procedures etc.
Perform analysis/research on the latest security threats
Coordinate security awareness training for new employees and annual training to existing employees
Assist in preparation of proposals and statement of work
VIANOVA June 2019 – Aug 2019
INTERNSHIP
Tested, setup and installed physical healtcare devices
Installed iOS & Android Software applications on tablets & devices
Worked one on one with new and existing patients
Research
Data Entry
Industry: Healthcare, Product, Technology
EVIDENT SYSTEMS June 2018 – Aug 2018
INTERNSHIP
Supportive Sales and Marketing
Basic Coding: Python
LinkedIn marketing & outreach
Email Marketing
Data entry
Research
Industry: Banking, Financial Services
EDUCATION
Potomac Falls High School
Graduating 2020
Senior
CERTIFICATIONS
OSHA Certified Oct 2018
HOBBIES & INTERESTS
League Soccer
VOLUNTEER
Serve a Meal - Feeding the homeless in the DC metro area
Contact this candidate