Salesforce Administrator / Business Analyst / Consultant
Resume:
Jose Estrada
Inspiring others by facing challenges head-on
Miami, FL 33196
*.****@****.***
EXPERIENCE
Litify, LLC, Brooklyn, NY (Remote) — Solutions Architect AUGUST 2019 - PRESENT
● Share the leading practices with internal team members and clients
● Understand business goals and drivers and translate those into an appropriate technical solution
● Gather technical requirements, assess client capabilities and analyze findings to provide appropriate cloud solution
● Research, analyze, recommend and select technical approaches for solving difficult and challenging development and integration problems.
● Train Power Users and End Users on complex business processes
● Use JIRA and Harvest to manage project action items and timelines
● Travel to client offices to service go-lives, provide post go-live support and gather post go-live feedback to foster future ‘phase 2’ projects
Axxis Solutions, Coral Gables, FL — Solutions Specialist NOVEMBER 2017 - AUGUST 2019
● Craft recommendations and adoption strategies for clients
● Collaborate as part of larger delivery teams which may include project managers, business analysts, architects, developers, and change management professionals
● Versed in Salesforce.com, Hubspot, Google Cloud Platform, architecture, and related technologies and their
interdependencies
● Provide technical direction and oversight to development teams. EDUCATION
Florida International University, Miami, FL — Bachelor’s JUNE 2016 - JUNE 2018
Study Abroad (Short-term) - Spain and Italy
Miami-Dade College, Miami, FL — Associates in Arts 2011 - DECEMBER 2014
SKILLS
Consulting
Business Analysis
Client Relations
Customer Service
Solution Design
Solution Documentation
Data Management
Process Mapping
End-User Training
3rd Party Integrations
Microsoft Word, Excel,
Powerpoint
Sales Cloud
Service Cloud
Marketing Spend
Adobe Illustrator
Adobe Photoshop
CERTIFICATIONS / AWARDS
Salesforce Certified
Administrator - December
2018
Dean’s List - Fall 2016, Fall
2017, Spring 2018
FIU’s Sales Tournament
Judge - Elevator Pitch and
Networking Rounds
LANGUAGES
English
Spanish
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