CATRINA MANZI

*** ********* ***** ***** ** ***** H: 817-***-**** adhvuk@r.postjobfree.com

Summary

Results-driven Systems and Process Manager leveraging 20+ years of proven skills in establishing strong rapport with clients, internal and external, highly-knowledgeable in the transportation industry with customer service, managerial, trainer, and system rollout. Collaborative team player diligent about contributing to achievement of group goals. Skills

Application implementation: SAP TM

Organizational collaboration strengths

Problem-solving skills and methods

Conflict resolution

Certified Trainer- in class and webex

Project management

Transportation solution development

Freight operations

Personnel leadership

Experience

System and Process Manager, 10/2001 to Current, Panalpina in Dallas, TX

Rolled out the SAP system for all of airfreight USA, and Import and Export and Brokerage

Review and enhance all existing processes within the airfreight organization

Drives improvement through business process standardization enhancement, with training and system testing and process analysis LSpecialize skilledoyal Avalidated chieved

Continuous training via classroom and Webex for all system and industry changes

Account manager for global accounts - with cooperative assistance on contract negotiations, regular face-to-face meetings with clients excellent

Managed 12 direct reports and gave operational tasks to over 60 employees all over the US

Ocean and Brokerage was overseen within direct reports dImprovededicated

Customs compliance on all CFS/AMS operations - direct contact with all airlines for volume, compliance, and handling operations accImprovedounting

Manage reports for customer cooperation, ensure billing timeliness, accurate accounting Inside Sales Representative, 01/2000 to 05/2001, Cargosphere.com in Dallas, TX

Educated customers about product features and technical details to highlight benefits and correct misunderstandings

Conducted site visits, demonstrate products & recommend strategic solutions for customers

Generated sales leads each week and actively pursued opportunities to set up appointments and convert prospects into new customers

Contacted new and existing customers, assisted with specific products and services Import Consolidation Desk USA, 03/1997 to 01/2000, Hyundai Intermodal in Dallas, TX

Managed all Import Ocean Ports for the USA, ensuring timely delivery to customers

Processed all manifests and submitted to US Customs And Border Patrol

Assisted the transport manager for all import projects for the department

Processed all containers to destinations within the USA Passionate Expert Motivated Customer Service Representative, 07/1996 to 03/1997, Infinity Intermodal in N.R.H., TX

Arranged reservations for containers for all rail depots in the USA

Managed all inventory reports for the BNSF on container availability for all rail stations within the BNSF system Motivated

Education and Training

Tarrant County College District Fort Worth, TX

Certifications

Classroom and virtual certification with Achieve Global

Leadership Class: Bud to Boss, by Kevin Eikenberry Group

Dynamic Presentation Skills, by Spaulding Associates

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