Financial Analyst Customer

Professional Summary

Finance Specialist with a Bachelor's degree focused in Technology and Business Administration.

Demonstrated history of working in the information technology and business service industry.

Skilled in Order-to-Cash, Data Analysis, Critical Thinking and Time Management.

Skills

Time Management

Critical thinking

Attention to detail

Decision making

Conflict Management

Team player

Customer service

Bilingual

Advanced Excel

MS Office

SAP FICO

Access

Work History

Accounts Receivable Coordinator, 2019 to present

L’Occitane en Provence

Collection process for wholesale and B2B customers, conduct collection calls and e-mails, manage prepaid accounts with payments and consistently following up with aged accounts.

Assist with month-end closing and provide required monthly reporting (i.e. BPC reporting – Bad Debt).

Post bank and credit card deposits – ensure payments are properly applied to outstanding invoices.

Manage customer chargebacks, post them on the correct account and file disputes when needed.

Determined accruals for wholesale accounts.

Senior Accounts Receivable, 2019

Ledgent Finance & Accounting – Farouk Systems

Day-to-day collections for wholesale accounts - conduct collection through e-mails and managed vendor portal consistently following up with aged accounts.

Assist with month-end closing and provide required monthly reporting.

Ensured account reconciliation was performed correctly.

Manage customer chargebacks, reconcile and resolve as well as filing disputes in a timely manner.

Senior OTC Financial Analyst, 2013 to 2019

Capgemini Business Services - Coca-Cola Business Services North America

Participation in meeting for SLA’s, KPI’s and ad-hoc reporting

Analyze, develop and execute appropriate strategies in the management of a Key Customers portfolio (National Retail Chain Accounts).

Prepare monthly cash flow forecast and provide monthly analysis to summarize customer’s performance.

Manage customer chargebacks, reconcile and resolve as well as filing disputes in a timely manner.

Ensure outstanding debt is collected and credit management.

Performed account reconciliation by submitting write-off journal entries and applying payments.

Education

Bachelor’s degree in Business Administration at Universidad Galileo, 2013 – 2018

High School diploma at Instituto Guatemalteco Americano IGA, 2008 – 2009

Professional References

Rachel Abesamis

Senior Accountant

Email: ******.********@*********.***

Edlira Baburi

Accountant

Email: *********@*****.***

Linda Ramirez

C2C Team Leader

Email: *****-****.*******@*********.***

Paola Pena

C2C Process Leader

Email: *****.****@*********.***

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