Sales Manager

WORK EXPERIENCE

Sales Manager April **** –Present

Marriott International – Northern Mid-America Group Sales Office – Rosemont, Illinois

Handle customer inquiries and lead requests for groups within predefined Group Sales parameters for 17 different hotels within the Kansas City and St. Louis Market. (5 Full service and 12 Select Service)

Demonstrate excellent selling skills, strong communication skills, and a detailed understanding of individual property operations, food and beverage, and planning. Production of $846,441 to a Goal of $883,374 - 95.82% as of August 2019.

Working with customers to align customer preferences with brand needs and actively up-sells each business opportunity to maximize revenues and drive customer loyalty. ESS: 17 out of 19 = 89.5% (Event Satisfaction Survey, Overall Sales Experience)

Working collaboratively with other sales channels to verify sales efforts are coordinated, complementary, and not duplicative. Leveraging sales resources and administrative/support staff effectively to achieve personal and team goals.

As a Children’s Miracle Network committee member, I have organized/lead internal and public fundraising events.

Operations Supervisor March 2017 –Jan 2018

W Lakeshore (Marriott International) – Chicago, Illinois

Monitoring and supporting the front desk agents. Turning guest opportunities into positive experiences.

Provided support for Events, Restaurant, Housekeeping, Security and Working with sales to ensure group resumes were executed properly,

Gained a detailed understanding of property operations in all departments On the PM shift, I was often the sole MOD and assisted multiple (unionized) departments within the hotel.

Educating and updating my team on Guest Satisfaction Survey scores. My team achieved a 15% increase in GSS from April to January 2018.

Guest Service Representative March 2016 –July 2017

Chicago Marriott Downtown Magnificent Mile (Marriott International) - Chicago, Illinois

Focused on guest experience at Check-In. Due to large volume of rooms it was important to focus on personalizing each check in and creating a welcoming experience for arriving guests.

Handled large groups while giving each guest personal attention in a fast-paced environment was a skill I developed here.

Managing and inventory of 1200 guest rooms by strategizing with teammates on a daily basis.

Lead my team in Up-Sells. Up-selling room types to guests helped me find my motivation to pursue a career in Sales.

Front Desk Agent November 2015 – March 2019

Marriott Suites O’Hare – Rosemont, Illinois

EDUCATION

North Park University - Chicago, Illinois May 2017

B.S Biology

Other coursework: Economics, Operations Management, Business Communications, Financial Accounting, Marketing.

TECHNICAL/PROFFESIONAL SKILLS

Proficient: Microsoft Office Suite, CI/TY CRM, One Yield/GPO, ATLAS, MARSHA, Fosse

PERSONAL

Interests: Traveling, Sports, Cycling, Fitness, Community Involvement, Volunteer Work

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